Genesis Call Center, LLC

Customer Support

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

Customer Support Specialist – Regional

Customer Service Representative

Call Center Representative

Service Desk Representative – Call Center

Call Center Advisor – Service & Support

Client Services Representative

Client Services Associate – Phone-Based Support

Customer Service Agent – Call Center

Customer Care Representative

Inbound Call Agent – Entry-Level Customer Service

• Handle inbound customer interactions for major brands via phone
• Answer questions, resolve issues, and ensure customer satisfaction
• Use provided systems/tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

Service Desk Representative

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Handle inbound customer interactions for major brands using provided systems
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Work from designated workspace in a phone-based remote role
• Complete paid training after client certification

Customer Support Specialist

• Handle inbound customer interactions for major brands via phone
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Complete multi-step onboarding and client certification before servicing begins

• Handle inbound customer interactions for major brands via phone
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Complete multi-step onboarding and client certification before servicing

Entry-Level Inbound Call Agent

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service
• Document and resolve customer needs using provided tools
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Maintain performance targets in quality, communication, and efficiency

• Genesis Call Center recruits, trains, and manages remote Customer Service Representatives supporting national brands
• Handle inbound customer interactions for major brands via phone
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service position with schedule flexibility from your designated workspace
• Participate in multi-step onboarding and client certification process before servicing can begin
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Participate in multi-step onboarding and client certification process
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Maintain performance targets in quality, communication, and efficiency

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Multi-step onboarding and client certification process required before servicing
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency
• Phone-based customer service position with schedule flexibility and work-from-designated-workspace

• Handle inbound customer interactions for major brands
• Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service from designated workspace
• Participate in multi-step onboarding and client certification process
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

Call Center Advisor, Service & Support

• Recruit, train, and manage remote Customer Service Representatives supporting national brands
• Handle inbound customer interactions for major brands using company systems to resolve issues
• Phone-based customer service with schedule flexibility from designated workspace
• Complete multi-step onboarding and client certification before servicing begins
• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner
• Maintain performance targets in quality, communication, and efficiency

• Handle inbound customer interactions for major brands using provided systems
• Resolve issues, answer questions, and ensure customer satisfaction
• Use provided tools to document and resolve customer needs accurately
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver professional, brand-aligned service
• Maintain performance targets in quality, communication, and efficiency

Client Services Associate, Phone-Based Support

• Recruit, train, and manage remote Customer Service Representatives supporting national brands
• Handle inbound customer interactions using provided systems
• Resolve issues, answer questions, and ensure customer satisfaction
• Phone-based customer service with schedule flexibility
• Complete multi-step onboarding and client certification before servicing
• Document and resolve customer needs using provided tools
• Follow established communication and case handling protocols
• Participate in required certification courses
• Maintain performance targets in quality, communication, and efficiency