Genesis Call Center, LLC

Customer Support Specialist

Genesis Call Center, LLC

part-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

Visit company website
✨ AI Apply
Manual Apply

Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Handle inbound customer interactions for major brands
  • Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
  • Participate in multi-step onboarding and client certification process
  • Answer inbound calls and assist customers with questions, concerns, or product/service issues
  • Use provided tools to document and resolve customer needs accurately
  • Follow established protocols for communication and case handling
  • Participate in required certification courses to qualify for client assignments
  • Maintain performance targets in quality, communication, and efficiency

Requirements

  • High school diploma or GED required
  • Must be at least 18 years of age
  • Authorized to work in the United States
  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
  • Strong communication and active listening skills
  • Basic computer knowledge and typing ability
  • Ability to follow detailed instructions and meet performance standards
  • Prior customer service or call center experience is a plus
  • Spanish language skills are a bonus