Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Support Specialist
Genesis Call Center, LLC
part-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
Cloud
About the role
- Handle inbound customer interactions for major brands
- Use provided systems to resolve issues, answer questions, and ensure customer satisfaction
- Participate in multi-step onboarding and client certification process
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Maintain performance targets in quality, communication, and efficiency
Requirements
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus
