Service Desk Representative
Genesis Call Center, LLC
Customer Support Specialist
Genesis Call Center, LLC
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
About the role
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner
- Maintain performance targets in quality, communication, and efficiency
- Work from designated workspace in a phone-based remote role
- Complete paid training after client certification
Requirements
- High school diploma or GED required
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
- Multi-step onboarding and client certification process required
- Prior customer service or call center experience is a plus
- Spanish language skills are a bonus
Benefits
- Remote position – no commute
- Paid training (after client certification)
- Flexible schedule options
- Paid time off
- Career advancement opportunities
- Access to telehealth benefits
- All information kept confidential under EEO guidelines
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic computer knowledgetyping ability
Soft skills
strong communication skillsactive listening skillsability to follow detailed instructionsmeet performance standards
Certifications
client certification
