Central Research, Inc.

Customer Service Rep

Central Research, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Assist student loan borrowers with account inquiries, repayment options, and application processes
  • Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
  • Provide accurate, professional, and empathetic customer support
  • Ensure compliance with federal regulations, company policies, and data security standards
  • Meet key performance indicators and quality assurance standards

Requirements

  • U.S. Citizenship
  • High School diploma or GED
  • 6+ months of customer service in a business, non-retail environment or call center experience
  • 6+ months of computer experience in a business setting
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)
  • Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans
  • Demonstrated financial responsibility
  • No felony convictions within the past 7 years
  • Misdemeanor convictions within the past 7 years may impact eligibility
  • No non-medical collections totaling $7,500 or more
  • Preferred: Prior call center experience
  • Associate or bachelor’s degree
  • Technical & Availability Requirements
  • Reliable high-speed internet connection (No WIFI, wired Ethernet required)
  • Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
  • Must pass an online customer service assessment
  • Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
  • Available to work any assigned shift during Contact Center hours