Deal Desk Manager
Bishop Fox
District Manager – Parts and Service
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Extreme ownership of District Revenue, Retention & Customer Experience
- Serve as a trusted advisor to dealership leadership
- Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
- Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
- Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
- Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
- Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
- KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance
Requirements
- Bachelor’s Degree or Equivalent Experience
- 2+ years of sales experience required, with a focus on dealership services, parts operations, or warranty administration.
- Proven track record of achieving and exceeding sales targets and objectives
- Proven ability to build and maintain strong internal and external relationships
- Track record of driving results and managing change effectively
- Strong informative and persuasive communication skills
- Ability to work autonomously with excellent time management and prioritization
- Timely and effective problem-solving skills
- Consistent demonstration of innovation and creativity
- Initiative and adaptability in various situations
- Strong Customer Orientation with effective conflict resolution skills
Benefits
- Relocation benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experiencedealership servicesparts operationswarranty administrationKPI achievementbusiness planningmarketing analysiscustomer experience managementproblem-solvingconflict resolution
Soft skills
communication skillsrelationship buildingtime managementprioritizationinnovationcreativityinitiativeadaptabilitycustomer orientationchange management
Certifications
Bachelor’s Degree
