Senior Manager – Building Performance
Cushman & Wakefield
Field Warranty Manager
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $98,900 - $151,400 per year
Job Level
Mid-LevelSenior
About the role
- Serve as a trusted advisor to dealership leadership
- Support, coach, and counsel all field team members in warranty related activities, including communicating helpful information and opportunities
- Responsible for warranty issue escalation up to $50,000
- Subject matter expert of GM’s Service Policies and Procedures and Global Warranty Management System (GWM)
- Manage and respond to warranty questions submitted in the regional warranty mailbox and MS Teams
- Provide Warranty training on functional execution at dealerships.
- Assist in warranty regional training sessions
- Support District Manager Parts and Service (DMPS) and dealer groups by presenting on warranty topics at Service Club Meetings
- Coach dealerships on feedback provided by the Warranty Parts Center
Requirements
- Bachelor’s degree or equivalent experience
- Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
- Basic knowledge and understanding of dealership service systems and processes
- Ability to cross-collaborate with customers and partners
- Ability to analyze data and improve processes
- Strong problem-solving skills with and strategic agility
- Proficient in data analysis using Microsoft Tools (Excel, Word, PowerPoint, etc.)
- Valid Driver’s License
Benefits
- GM offers a variety of health and wellbeing benefit programs.
- Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty administrationservice operationsdata analysisvehicle technical knowledgeprocess improvement
Soft skills
coachingcommunicationproblem-solvingcross-collaborationstrategic agility
Certifications
Bachelor’s degreeValid Driver’s License
