Manager – Incident Management, Autonomous Vehicle Operations
General Motors
full-time
Posted on:
Location Type: Hybrid
Location: Milford • California • Missouri • United States
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Salary
💰 $134,700 - $245,000 per year
About the role
- Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for Level 3 AV operations.
- Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.
- Manage and mentor Senior Incident Managers (3-5); drive accountability, growth, and team cohesion.
- Serve as the top escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.
- Provide executive‑level clarity during fast‑moving events while ensuring disciplined, real‑time response operations.
- Lead the response for major incidents affecting the AV fleet to minimize operational and safety impacts.
- Review and triage all on‑road incidents (collisions, safety events, software anomalies), determine severity, and ensure complete on‑scene documentation.
- Partner closely with technical experts to diagnose issues across software, hardware, and systems.
- Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.
- Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
- Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.
- Lead onboarding and ongoing training for incident responders and cross‑functional partners.
Requirements
- Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments
- 7+ years in incident management, including experience as an Incident Commander or lead responder
- 3+ years of people leadership experience
- Proven ability to stay calm, clear, and precise during high‑pressure escalations
- Experience briefing senior leadership in real time
- Demonstrated experience training teams and reinforcing safety culture
- Ability and willingness to participate in a 24/7 on‑call rotation
Benefits
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
- company vehicle evaluation program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident responseincident managementescalation modelson-scene documentationtriagediagnosis of software issuesdiagnosis of hardware issuesworkflow improvementregulatory reportingsafety culture training
Soft Skills
leadershipmentoringaccountabilityteam cohesioncalm under pressureclear communicationreal-time decision makingtrainingcollaborationproblem-solving