Senior Incident Manager
General Motors
full-time
Posted on:
Location Type: Hybrid
Location: Sunnyvale • California • Missouri • United States
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Salary
💰 $106,600 - $164,000 per year
Job Level
About the role
- Lead the response to critical (fleet impacting) incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations and safety.
- Review and triage all reported on-road incidents to include collisions, safety events, and software issues impacting the autonomous testing fleet.
- Partner with technical experts to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems, including software, hardware, and network components.
- Work closely with engineering, operations, safety, legal, communication, and executive teams to coordinate incident response efforts, ensuring alignment and effective communication across all team members. Ensure accurate documentation and stakeholder alignment.
- Build and continuously enhance incident management processes, tools, and best practices to improve response times, communication, and overall effectiveness.
- Maintain detailed and accurate records of incidents, response actions, and resolutions, ensuring comprehensive documentation for future reference and analysis. Provides actionable insights to teams across Legal, Risk, Regulatory, and Communications.
Requirements
- Deep knowledge of incident response frameworks in autonomous vehicle operations or similar complex transportation environments
- 3+ years of direct experience in incident management, having served as an Incident Commander or lead responder for high-severity, cross functional incidents.
- Proven ability to stay calm and manage high-pressure, cross-functional escalations with clarity and precision
- Experience briefing senior executives and leadership, in real-time, on complex, fast-moving incidents, articulating technical details, impact, and proposed resolutions
- Experience training and mentoring internal teams on tools, processes, and safety culture
- Willingness and ability to participate in a 24/7 on-call rotation
- Degree in relevant field such as Emergency management, business, operations, or a related discipline, demonstrating a deep theoretical understanding of incident dynamics
- Experience handling legal evidentiary requests, law enforcement interactions, and regulatory agency communications
- Experience in highly regulated industries such as Automotive, Maritime, Aviation, or similar sectors, providing familiarity with safety-critical systems, compliance frameworks, and complex operational procedures
- Certifications/alignments on relevant incident management best practices (e.g. NIMS/ICS, ITIL Incident Management, or similar)
- Strong analytical capabilities with proficiency in tools such as Looker
Benefits
- medical, dental, vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementincident response frameworksautonomous vehicle systemsdiagnosis and troubleshootingdocumentationsafety cultureanalytical capabilities
Soft Skills
calm under pressureclarity in communicationmentoringcross-functional collaborationleadershipreal-time briefing
Certifications
NIMSICSITIL Incident Management