General Dynamics Information Technology

ServiceNow

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Senior Principal, ServiceNow Developer

Data Analyst

• support the data collection and analysis efforts involved with overseeing the implementation of a government program with respect to the care and placement of participants in a network of care providers
• enhance and develop reporting and analytics capabilities
• support forecast modeling
• develop automated reporting solutions and dashboards
• build briefing products
• conduct and deliver analyses
• coordinate/implement data collection efforts
• work within federal staff led functional lanes to enhance the collection and analysis of program data
• update and develop on-site data collection tools and processes to yield statistically reliable and informative data and support field program assessments
• assist in identifying performance outcomes and indicators
• conduct high-level data interpretation/analysis using a data analytics platform
• prepare written summaries and presentations that reflect data analysis results and present findings to agency leadership
• oversee the quality and the production of routine and ad hoc analytical reports
• assist in the training of contractor and field staff on the use of data collection and analysis tools
• compile, analyze, and visualize data using a data visualization platform such as Power BI or Tableau
• build data repositories/databases and provide ad-hoc data reporting as needed

Program/Data Analyst Advisor

QA Engineer

• Develop and execute performance, load, stress, and endurance tests to validate system scalability and responsiveness
• Define performance benchmarks and KPIs based on application SLAs, SOW requirements, and user load models
• Build, configure, and maintain performance test environments in AWS cloud infrastructure
• Design test scripts using JMeter, LoadRunner, or K6, integrating them into CI/CD pipelines for continuous performance monitoring
• Collaborate with developers, DevOps engineers, and QA teams to identify performance bottlenecks and tune system configurations
• Analyze test results and prepare detailed performance reports, recommending optimization strategies

Performance Tester/Platform Engineer

Network Engineer

• Design, implement, and manage F5 solutions
• Maintain the integrity and security of network devices including Cisco ACI, Palo Alto Firewalls, and F5 Big IP
• Create and maintain documentation
• Support and develop automation
• Monitor and improve existing deployments
• Work across teams and external customer groups
• Deal with escalations and provide solutions to resolve issues

Senior Network Engineer – F5 Focused

Business Analyst

• Help ensure today is safe and tomorrow is smarter
• Contributes to project success by influencing individuals on and outside of your team
• Collects information by engaging in dialogue with staff, reviewing databases, and interpreting reports
• Produces reporting on an as-needed basis (daily, weekly, monthly)
• Determines business metrics to meet ongoing organizational or client informational needs
• Provides data analytics and key insights
• Collects detailed project requirements; collaborates with developers to create future state automated workflows
• Highlights and defines Key Performance Indicators (KPIs) to measure performance across different sections

Senior Business Process Analyst

Full-stack Engineer

• Design and implement advanced code and table configurations for data sets.
• Analyze user needs and evaluate new cloud technologies as they become available.
• Collaborate with development team to evaluate and identify optimal cloud solutions.
• Maintain an understanding of advancing cloud capabilities, IT, and business needs.
• Use cloud-based architecture and agile coding for engineering and development activities.
• Create custom scripts, including Business Rules and Script Includes, to automate processes.
• Perform administrative tasks, such as user and role management, system maintenance, and health checks.
• Customize user interfaces, forms, and workflows to align with business needs.
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality.

Software Developer – Active Secret Clearance

Business Operations

• Lead a small team of program/business analysts responsible for back-office operations for the ICAM program
• Own back-office processes and improvements
• Coach analysts and interface across program management, finance/contracts, engineering, and compliance
• Ensure execution of purchase requests, procurements, asset management, deliverables, proposal development, subcontract management, and senior leader communications
• Define, document, and improve back-office workflows and templates
• Collaborate daily with PMO leads, Program People Managers, Finance/Contracts, and Engineering Leadership
• Manage and develop analysts performing back-office business functions
• Establish clear SOPs, templates, processes, and quality bars for program deliverables
• Oversee several back-office activities, such as purchase requests, hardware/software asset management, program labor onboarding/offboarding, proposal development, and procurements
• Interface with business support teams to facilitate data calls and task actions
• Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met
• Help ensure program compliance with internal and external policies
• Prepare and support audits as required
• Facilitate cross-functional working sessions to resolve process quality issues

Business Process Manager – ICAM PMO

Frontend Engineer

• Develop and maintain responsive web applications using modern frameworks like Angular, React, or similar technologies.
• Implement front-end solutions that are mobile responsive and compliant with Section 508 Accessibility standards.
• Collaborate with UX/UI designers to translate design prototypes into interactive and functional web pages.
• Utilize AI tools such as GitHub Copilot to assist in code generation, refactoring, and optimization.
• Ensure web applications are secure, performant, and scalable by following best practices and industry standards.
• Integrate front-end components with back-end services via REST APIs and other data communication methods.
• Conduct thorough testing of web applications to ensure cross-browser compatibility and device responsiveness.
• Participate in Agile Scrum ceremonies, including sprint planning, daily stand-ups, and sprint reviews.
• Work closely with other developers, business analysts, and testers to understand requirements and deliver high-quality web solutions.
• Design, develop, and maintain end-to-end reporting solutions, leveraging full stack developer skills to integrate front-end visualization tools with back-end data processing and storage systems.

Web Developer

Call Center Representative

• Analyzing customer interactions using Verint’s Speech Analytics technology
• Identifying behavioral trends, operational inefficiencies, compliance risks, and improvement opportunities
• Maintaining categories, keyword libraries, and search queries
• Validating findings, identifying root causes, and quantifying business impacts
• Creating analytical narratives, incident summaries, and business cases
• Utilizing advanced analytical techniques and reporting methodologies
• Monitoring call activity near real-time for trends and issues
• Presenting findings, observations, and recommendations to leadership

Call Center Speech Analyst

Manager

• Provide a full range of professional health nursing principles, practices, and procedures in clinical settings or within the local unit, to analyze the full scope of problems associated with providing appropriate, cost-effective care to DoW beneficiaries.
• Collect, organize, record, and communicate data relevant to primary health assessments including detailed medical history to develop time sensitive treatment plans which delineate the expected process of care delivery for selected case managed clients or populations.
• Assess clients, using established protocols, to provide appropriate and cost-effective care.
• Establish priorities for client care, monitor and evaluate progress toward the stated goals to provide coordinated, efficient, effective health care.
• Oversee discharge-planning activities to ensure ideal timing and sequencing of client care.
• Provides professional assistance with health care resources to identify clients’ needs for referrals to appropriate health care providers or facilities.
• Negotiate, write, finalize, and administer product/service agreements to ensure mutual compliance in meeting care goals.
• May also serve as the central point and POTFF program lead for tracking and referring service members into cross-functional teams, and multi-domain services for a common problem set such as sleep, physical or mental injury.
• They will also be responsible for development, execution of multi-domain initiatives and will collect, analyze, and report their data to higher level authority as requested.

Case Manager

Engineer

• Engineering, designing, testing, implementing, maintaining, securing, and managing the full life cycle of the complex Citrix XenDesktop and NetScaler solutions deployed in the large Enterprise environment
• Designing and supporting Microsoft infrastructure solutions, including Azure Virtual Desktop, on-prem, cloud and hybrid
• Interacting with Government stakeholders regarding technical considerations for problems, issues, or conflicts
• Engineering, implementing, mitigating, monitoring, and tuning VDI environment and management software to obtain Authorize to Operate (ATO) for new VDI solutions
• Managing Citrix products (Virtual Apps, Virtual Desktops, ADC, Provisioning)
• Managing Azure products (Azure Virtual Desktops)
• Operating and executing scripting skills in PowerShell or Python
• Providing Tier 3 and above support as needed (troubleshooting, problem resolution support, and Root Cause Analysis (RCA))
• Preparing and maintaining documentation for VDI solutions, processes, and procedures related to engineering projects

VDI Engineer – TS/SCI with Polygraph

DevOps Engineer

• Utilize AI-assisted Development tools and frameworks to design, develop, and maintain CI/CD pipelines for build, test, security scanning, and release across unclassified and classified environments
• Integrate and operate security scanning toolchains as automated pipeline stages
• Use AI-assisted development workflows daily and champion their adoption across teams
• Contribute to the development of agentic AI capabilities including tool orchestration, prompt engineering, and workflow automation
• Build tooling and automation to support continuous Authority to Operate processes
• Develop and maintain hardening pipeline templates for secure-by-default software delivery
• Support platform's security pipeline layer
• Deploy and operate Kubernetes clusters in classified environments
• Deploy, configure, and support AI-powered development tools for platform consumers and internal team use
• Support AI/ML platform infrastructure as part of the broader platform offering
• Implement Infrastructure-as-Code for environment provisioning, cluster lifecycle, and configuration management
• Support multi-cluster management and hub/spoke deployment models
• Configure and troubleshoot network connectivity, Zscaler integration, and Okta/SAML identity federation for platform consumers
• Contribute to platform evolution including self-service namespaces, developer onboarding, and golden-path templates
• Maintain and improve multiple production software factory environments serving diverse federal customers
• Contribute to runbooks, operational documentation, and incident response procedures

Principal DevSecOps – Platform Engineer

Analyst

• Support Centers for Medicare & Medicaid Services (CMS) activities at Baltimore, Maryland
• Interact with staff and leaders in the FPS program, both within GDIT and with other entities working on FPS
• Write and review edit proposals and consult with others regarding policy, medical coding, and clinical questions
• Receive and reply to CMS urgent requests for information related to edits and other ad hoc program integrity requests
• Review CMS policy and regulations to anchor support for new FPS edits and models
• Identify new candidate topics for possible FPS edits and evaluate them by using data to identify risk and document CMS policy (e.g., LCD, NCD) that supports the edit

Nurse Analyst/Investigator

Infrastructure Engineer

• Design, implement, document, and maintain enterprise infrastructure solutions
• Manage highly available and secure enterprise IT systems supporting mission-critical operations
• Install, configure, and maintain virtualization platforms, operating systems, applications, and supporting infrastructure
• Troubleshoot complex issues involving compute, networking, storage, virtualization, and enterprise applications
• Develop and maintain infrastructure standards, architecture documentation, and Standard Operating Procedures (SOPs)
• Plan and execute infrastructure upgrades, maintenance activities, and technology refresh initiatives
• Provide technical leadership and strategic guidance to engineering teams and senior management

Security Engineer

• Write documentation required for Authority to Operate (ATO)
• Support performance scans, analyze logs, monitor and report vulnerabilities
• Investigate and analyze issues and incidents
• Development of cybersecurity architecture
• Provide programming services for specific systems and applications
• Participate in systems analysis, design definition, software development, systems test, implementation, and maintenance
• Analyze coding problems and develop improvements to procedures
• Design, develop, troubleshoot, debug, and implement software code