Senior Principal, ServiceNow Developer

General Dynamics Information Technology

Senior Principal ServiceNow Developer with deep expertise in ServiceNow design and development. Collaborate on ITSM environment to ensure stability and success of the platform.

Posted 6/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,900 - $177,100 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Design, develop, and maintain forms, flows, catalog items, integrations, etc.
Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
Support Agile ceremonies and uphold quality assurance throughout the lifecycle
Adhere to and enforce ServiceNow and OneGDIT best practices.
Support platform upgrades, patching, and deployments.
Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
Collaborate with Scrum Masters, Product Owners, and Developers.

Requirements

What you’ll need

High school diploma required; AA or Bachelor’s degree preferred
3 years of experience in prompt engineering, Now Assist and agentic AI
12+ years of ServiceNow development experience within ITSM environment
Strong understanding of ServiceNow architecture, modules, and platform capabilities
ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days
Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
Familiarity with Agile/Scrum methodologies
Strong analytical, troubleshooting, and debugging skills
Excellent communication and documentation skills
Must be a U.S. person.

Benefits

Comp & perks

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNow developmentprompt engineeringNow Assistagentic AIdesigning formsUI policiesclient scriptsworkflowsbusiness rulescustom applications

Soft Skills

analytical skillstroubleshooting skillsdebugging skillscommunication skillsdocumentation skills

Certifications

ServiceNow Certified System Administrator (CSA)