Business Process Manager – ICAM PMO

General Dynamics Information Technology

Business Process Manager leading back-office operations and team of analysts for the ICAM program at GDIT. Ensuring efficiency and compliance across multiple business functions and stakeholders.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $112,840 - $151,800 per yearWebsite

About the role

Key responsibilities & impact

Lead a small team of program/business analysts responsible for back-office operations for the ICAM program
Own back-office processes and improvements
Coach analysts and interface across program management, finance/contracts, engineering, and compliance
Ensure execution of purchase requests, procurements, asset management, deliverables, proposal development, subcontract management, and senior leader communications
Define, document, and improve back-office workflows and templates
Collaborate daily with PMO leads, Program People Managers, Finance/Contracts, and Engineering Leadership
Manage and develop analysts performing back-office business functions
Establish clear SOPs, templates, processes, and quality bars for program deliverables
Oversee several back-office activities, such as purchase requests, hardware/software asset management, program labor onboarding/offboarding, proposal development, and procurements
Interface with business support teams to facilitate data calls and task actions
Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met
Help ensure program compliance with internal and external policies
Prepare and support audits as required
Facilitate cross-functional working sessions to resolve process quality issues

Requirements

What you’ll need

Bachelor’s Degree (An additional 4 years of experience may be substituted in lieu of degree)
5+ years related experience
Active or ability to obtain Secret security clearance
ITIL 4 Foundation certification
Proven experience supporting business/process operations, program analysis, or PMO roles
Demonstrated experience leading business process operations in enterprise IT programs
Advanced proficiency with Microsoft Office Suite and collaboration tools
Hands-on with SharePoint repositories
Strong written and verbal communication; proven ability to translate technical information into polished content for senior leaders and customers
Proficiency leveraging AI LLM for task efficiency and productivity

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay and paid time off
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process operationsprogram analysisprocurement managementasset managementproposal developmentSOP developmentworkflow documentationdata analysisITIL 4 FoundationAI LLM proficiency

Soft Skills

leadershipcoachingcommunicationcollaborationproblem-solvingorganizational skillsprocess improvementcross-functional teamworkanalytical thinkingattention to detail

Certifications

Bachelor's DegreeSecret security clearanceITIL 4 Foundation