Call Center Speech Analyst

General Dynamics Information Technology

Data Analyst Associate utilizing speech analytics to transform customer interactions into actionable insights. Collaborating on data-driven projects to improve service quality and operational efficiency.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,190 - $66,700 per yearWebsite

About the role

Key responsibilities & impact

Analyzing customer interactions using Verint’s Speech Analytics technology
Identifying behavioral trends, operational inefficiencies, compliance risks, and improvement opportunities
Maintaining categories, keyword libraries, and search queries
Validating findings, identifying root causes, and quantifying business impacts
Creating analytical narratives, incident summaries, and business cases
Utilizing advanced analytical techniques and reporting methodologies
Monitoring call activity near real-time for trends and issues
Presenting findings, observations, and recommendations to leadership

Requirements

What you’ll need

Bachelor’s degree in business, Technology, Data Science, or equivalent
Minimum 1-year experience in business analytics, speech analytics, or data reporting
Minimum 1-year experience in the healthcare industry, with familiarity with Medicare-related data
Prior experience working in a call center or customer service environment
Proficiency in Microsoft Office suite or Google Workspace

Benefits

Comp & perks

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Award-winning culture of innovation
Military-friendly workplace
Full flex work weeks where possible
Vacation, sick and personal time
Paid parental, military, bereavement, and jury duty leave
15 days of paid leave per calendar year
10 paid holidays per year
Paid Family Leave program with up to 160 hours of paid leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

speech analyticsdata analysisreporting methodologiesanalytical techniqueskeyword librariesroot cause analysisbusiness impact quantificationincident summariesbusiness case creationbehavioral trend analysis

Soft Skills

communicationpresentationanalytical thinkingproblem-solvingleadership