General Dynamics Information Technology

Customer Support

• Communicates clearly and effectively over the phone to support the EFAST2 filing public
• Builds technical expertise of EFAST2 system to troubleshoot and resolve problems for the EFAST2 filing public
• Delivers accurate, high-quality results independently while consistently meeting contract performance standards
• Actively incorporates feedback to enhance performance and continuously improve service delivery
• Maintains a positive attitude and performs effectively under pressure
• Escalates complex issues to senior specialists or government agencies as appropriate
• Utilizes software tools to efficiently manage calls, document interactions, and access relevant resources
• Demonstrates excellent attendance to ensure reliable support, particularly during periods of limited or single coverage

Customer Service Specialist II

Cloud Engineer

• Collaborate with federal clients to modernize and expand cloud capabilities
• Lead design of scalable cloud infrastructure
• Develop systems for multi-cloud environments
• Guide DevOps and SecOps engineers
• Communicate complex cloud architectures to stakeholders

Lead Cloud Architect – AWS

Director

• Responsible for leading and supporting Defense Health Agency (DHA) objectives, plans capital and operating budget by applying rigorous methodology that ensures systems are developed and/or implemented based on specific criteria (reliability, user satisfaction, flexibility, reusability, scalability, performance and use of industry standards).
• Aligns with DHA’s priorities and GDIT’s processes.
• Develops a close relationship with customers, partners, IT management, and staff to provide cost effective systems that meet customer needs. Provides consultation as appropriate from an information systems perspective.
• Develops, maintains, and supports policies and procedures regarding application development and data management.
• Sets management priorities, oversees all formalized project and strategic plans.
• Establishes methodologies for the implementation, integration, and/or development of state-of-the art software systems to ensure systems meet quality, industry, and customer satisfaction standards.
• Establishes standards and guidelines to ensure effective communication and coordination among all stakeholders.
• Provides strategic direction for EHR, and recommends future projects based on recent trends in the healthcare, technology industries, and customer needs. Investigates the use of new technology to improve business processes.
• Provides oversight for all direct and indirect staff.
• Maintains HIPAA, privacy and security standards for protected health information.
• Familiarity with Health Information Exchange (HIE) solutions, as well as the Healthcare Information Technology Standards Panel (HITSP) open standards.
• Understanding of the 21st Century Cures Act.
• Exposure to Population Health solutions managing a diverse patient population focused on analytics and data sharing.

Senior Director, Electronic Health Records

Program Manager

• Assist the Program Manager in the overall planning, coordination, and execution of program activities.
• Lead and manage PMO operations, including process development, governance, documentation, and performance tracking.
• Lead and manage the Task Order Managers.
• Oversee project schedules, resources, deliverables, and program performance metrics.
• Manage task order execution, including tracking, compliance, and reporting.
• Drive budgeting, financial forecasting, cost control, and financial reporting efforts.
• Monitor program risks and implement mitigation strategies.
• Act as the primary point of contact in the Program Manager’s absence.
• Facilitate collaboration among cross-functional teams, subcontractors, clients, and external partners.
• Ensure adherence to organizational policies, contract requirements, and regulatory standards.
• Prepare detailed reports, dashboards, and executive briefings for senior leadership and stakeholders.
• Lead continuous improvement initiatives to enhance program and PMO effectiveness.
• Support resource management and prioritization across the program portfolio.
• Ensure thorough documentation and record-keeping for all program and PMO activities.
• Foster a positive, productive team environment and mentor junior staff.
• Oversee the PM Center of Excellence: Defining PM SOP and reporting to drive consistency across the program.
• Supervises assigned technical and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation.
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.
• Supervises the business development activities at all stages, including the preparation and review of technical and cost proposals.
• Supervises program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement.
• Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances.
• Prepares and provides various reports and technical reviews to senior management as requested.
• Ensures compliance with relevant corporate and government policies and standards.

EHR Deputy Program Manager

Engineering Manager

• Own your opportunity to turn data into measurable outcomes for our customers' most complex challenges
• Lead a team of data engineers responsible for operational processes and data quality
• Collaborate with stakeholders, external customers, and vendors to ensure data warehouse effectiveness
• Drive innovation to reduce bottlenecks and improve efficiency across data warehouse ETL processes
• Oversee data warehouse operations including ETL processes and business requirements documentation
• Lead modernization initiatives aligned with frameworks

Data Engineering Manager

Sales

• Lead the production of education, training, and outreach (ETO) deliverables
• Conduct content and deliverable discovery sessions with the client
• Create training plans and develop document deliverables
• Create communication and announcement materials
• Collaborate with the client and Scrum Team members, ensuring Section 508 compliance
• Build, maintain, and strengthen client relationships through engagement
• Identify and document communication needs for new or existing IT development work
• Lead process and project deliverables for an Agile development scrum team
• Collaborate with the IT team to develop communications, training, and user guides
• Utilize instructional design best practices for content development
• Facilitate document drafting and development of client-facing deliverables
• Participate in stakeholder meetings and present ETO deliverables and solutions
• Collaborate with other ETO and/or Training team members for content development

Salesforce Training Production Analyst

ServiceNow

• Designs, implements, governs, and maintains the architectural framework for ServiceNow solutions.
• Oversee the deployment, administration, and maintenance of ServiceNow instances.
• Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship.
• Serve as the technical owner and subject matter expert for our Azure cloud environment.
• Contribute to critical system integrations, including the use of automation and infrastructure-as-code tools.

ServiceNow, Azure Solutions Architect

Backend Engineer

• Provide overall vision and leadership in the areas of interoperability, data management, cloud hosting, testing, and other technical aspects of an EHR implementation in the Oracle Cloud.
• Provide day to day direction in all assigned technical stream project activities to include domain environment strategy and cross-solution dependencies within the project.
• Designs technology architecture to align with enterprise standards, processes, procedures, and targets.
• Develop architecture roadmaps and develop final solution technical roadmaps.
• Manage engineering and technical leads of cloud architecture, interoperability, data management, cybersecurity, testing, and other technical aspects of an EHR implementation in the Oracle Cloud.
• Makes technology choices, supervises the quality and implementation of designs, developing high performance architects within the program.
• Assist in managing project scope by leading the design, development, system validation, and integration activities through engineering and technical leads.
• Responsible for developing and implementing IT strategies that support and align to the overall goals and objectives of the organization.
• Facilitate the design and acceptance of technology choices to client, supervises the quality and implementation of designs.
• Designs software architecture policies and guidelines to manage and guide members of the department being supported.
• Engage and provide advice on technical subjects to the federal clients in the form of executive presentations and technical presentations.
• Serve as technical expert across solutions and provides troubleshooting and process expertise.
• Ensure final solution design is within contractual requirements definition and following established change control processes.
• Will supervise others.

Chief Architect – Engineer

Platform Engineer

• Architecting, designing, developing, and testing applications using Microsoft Power Platform
• Writing and deploying custom components using JavaScript, C#, Power Platform Plugins, PCF Controls, and Custom APIs
• Applying role-based security to Power Apps applications
• Presenting technical concepts to both technical and executive audiences
• Communicating with stakeholders at all levels
• Translating business needs into technical solutions
• Providing expert knowledge support and mentorship to junior staff

Senior Power Platform Developer

Manager

• Own your career as a Transition Executive Manager at GDIT
• Maintain the operational integrity, security, and performance of Cloud infrastructure
• Ensure high availability of systems, manage hardware and network components, and support business continuity through proactive monitoring and maintenance
• Monitor and maintain data center systems, servers, storage, and network equipment
• Install, configure, and decommission hardware and software
• Manage rack layouts, cabling, power, and cooling systems
• Perform system upgrades, patches, and backups
• Ensure compliance with security, safety, and regulatory standards
• Troubleshoot hardware, network, and environmental issues
• Support disaster recovery and business continuity plans
• Maintain documentation, inventory, and asset tracking
• Coordinate with vendors, engineers, and IT teams
• Monitor environmental conditions (temperature, humidity, power usage)

Transition Executive Manager

• Provide support for the OCIO SMO including the ServiceNow service portal, catalog items, NowPlatform, and other ServiceNow products in use at the NSSC
• Leverage existing or establishing new platform capabilities or integrations that do not already exist for the purpose of implementing the SMO project within ServiceNow
• Support the establishment of an OCIO catalog of services for the OCIO Service Lines (SLs) and Agency Level Offices (ALOs)
• Ensure the referenced support coordinates all SMO, and/or other OCIO supported activities with the NSSC Enterprise Services Center (ESC) development team, and/or SSC OCIO prior to any official change request or notification submitted to any of the NSSC IT Governance Boards expressed in the NSSC IT Governance policy

Senior ServiceNow Developer – Subject Matter Expert

Claims Specialist

• Evaluate appropriateness of beneficiaries' admission to nursing facilities
• Verify documentation of medical necessity for prior approval requests
• Meet performance expectations by completing at least 40 prior approval reviews daily
• Achieve quality assurance reviews with greater than 95% accuracy
• Complete timely reviews within 24 hours

Healthcare Claims Examiner, RN Required

Chief Technology Officer

• Serve as the Federal Health Division Chief Technical Officer
• Drive technology initiatives, shaping the future of health IT solutions
• Support growth of the Federal Health Division
• Align customer mission needs with GDIT technology solutions
• Evaluate existing technology solutions, vendors, and processes for improvement
• Conduct thorough analysis and research for partnerships and delivery options
• Develop and test rapid prototyping for new ideas and capabilities
• Collaborate with operational teams for seamless transition of new technologies
• Develop and implement technology strategies aligned with division goals
• Provide expert guidance on the design, development, and deployment of health IT systems
• Lead and mentor a team of IT professionals
• Collaborate with internal and external stakeholders to align technology initiatives

Federal Health CTO

Engineer

• Engineering, designing, testing, implementing, maintaining, securing, and managing the full life cycle of the complex Citrix XenDesktop and NetScaler solutions deployed in the large Enterprise environment
• Designing and supporting Microsoft infrastructure solutions, including Azure Virtual Desktop, on-prem, cloud and hybrid
• Interacting with Government stakeholders regarding technical considerations for problems, issues, or conflicts
• Engineering, implementing, mitigating, monitoring, and tuning VDI environment and management software to obtain Authorize to Operate (ATO) for new VDI solutions
• Managing Citrix products (Virtual Apps, Virtual Desktops, ADC, Provisioning)
• Managing Azure products (Azure Virtual Desktops)
• Operating and executing scripting skills in PowerShell or Python
• Providing Tier 3 and above support as needed (troubleshooting, problem resolution support, and Root Cause Analysis (RCA))
• Preparing and maintaining documentation for VDI solutions, processes, and procedures related to engineering projects

VDI Engineer – TS/SCI

• Responsible for developing and deploying Microsoft Entra solutions to centralize identity management, automate RBAC (Joiner/Mover/Leaver, access requests, etc.), integrate with HR systems, and enhance cybersecurity through best practices that align with a Zero Trust Architecture
• Provide Entra best practices and SME consulting to effectively collaborate with stakeholders in various IAM initiatives where expert knowledge of Azure/M365 and Entra can spawn new Entra projects and shape the strategic road map
• Propose and design solutions that automate RBAC and lifecycle management processes via Entra