Network Administrator III
ValidaTek, Inc.
AWSCloudOracleServiceNowSplunkSQL
BMC Remedy/Helix Developer Advisor
General Dynamics Information Technology
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $106,250 - $143,750 per year
Job Level
SeniorLead
Tech Stack
AWSCloudITSM
About the role
- Coordinate, research, design, develop, test BMC Helix/Remedy software and integrated interfaces in a SAAS model. Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis and report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings. Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite. Gather onboarding or project requirements, write technical documentation, prepare change requests, update the Production environment, and speak for the Helix team in readiness reviews. Identify and communicate gaps between out of the box workflow and custom requirements. Work to minimize customization with out of the box recommendations. Maintain system integrity by utilizing defined configuration control practices and change management processes. Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum. Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents. Communicate verbally and in written form in a professional manner with customers, peers, and leadership. Participate in on-call rotation, sprint planning meetings, and technical implementation reviews. Security Clearance Level: Active Secret clearance required. Experience with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud Experience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM/CMDB/DWP process flows. Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporting, Smart IT, or Digital WorkPlace Portal Experience customizing ITSM applications and writing custom ARS workflow.
Requirements
- Active Secret clearance required. 8 years of BMC Remedy/Helix developer experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud Experience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM/CMDB/DWP process flows. Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporting, Smart IT, or Digital WorkPlace Portal Experience customizing ITSM applications and writing custom ARS workflow. Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting. Experience with Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data. Experience working in an Agile project methodology environment. Experience demonstrating products and gathering requirements with customers Experience writing requirement documentation, creating Implementation guides, and documenting builds. Experience analyzing data in Microsoft Excel Experience writing process flows in Visio or comparative tool Experience managing stories with JIRA BMC Accredited Administrator or Remedy/Helix Developer Studio experience and AWS GovCloud a plus. Security+ certification; must be able to obtain within 3 months of start. BS Degree; additional years of experience may be considered in lieu of degree US Citizenship Required
