INTEGRIS Health

Infrastructure Engineer – Backup/Storage

INTEGRIS Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oklahoma

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Job Level

JuniorMid-Level

Tech Stack

ITSM

About the role

  • Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
  • Installs and configures systems according to design specifications.
  • Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
  • Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel are informed and trained.
  • Supports testing and evaluation of technologies under review.
  • Plans, documents, and implements software patches and upgrades for infrastructure components.
  • Actively monitors the environment and appropriately assigns problem tickets and incidents and schedules reviews to determine support needs for existing and new systems.
  • Provides technical support and 24X7 incident response.
  • Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
  • Assists with the development and ongoing support of annual infrastructure performance and capacity reports.
  • Reports to the department Manager or Director.
  • May have additional or varied physical demand and/or respiratory fit test requirements; normal office environment.

Requirements

  • Bachelor's degree or 2 years of relevant experience in related field required.
  • Previous work experience with an infrastructure specialization.
  • Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
  • ITIL certification within 6 months of hire.
  • Must be able to communicate effectively in English (Verbal/Written).
  • Infrastructure Engineer Network: Cisco Certified Network Associate (CCNA) or Cisco Certified Design Associate (CCDA) preferred.
  • Previous experience with Wide Area and Local Area Network Infrastructure.
  • Previous experience with protocol analyzer preferred.
  • Previous experience with Storage Area Networks and Fiber Channel Switch Infrastructure.
  • Microsoft certifications preferred.
  • Previous experience in Microsoft Active Directory preferred.
  • Previous experience with mobile telecommunications provisioning and troubleshooting (Unified Communications) preferred.
  • Previous experience with syslog and call detail records.
  • Previous experience with telecommunications alarm management platforms and remote monitoring experience preferred.
  • Previous experience with Ethernet, Internet Protocol, Routing, and QoS preferred.