Senior Graphic Designer
AdaptHealth
Patient Collections Account Manager
Gen4 Dental Partners
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide next level collection support to execute on the practice level A/R goals
- Review and manage patient accounts that are past 60 days to ensure timely collection of outstanding balances
- Maintain accurate records of patient interactions and payment activities
- Contact patients via phone, email, text and mail to discuss outstanding balances and payment options
- Provide excellent customer service by addressing patient inquiries and concerns regarding their accounts
- Collect established payment plans or re-negotiate payment options with patients and process payments
- Collaborate with Office Managers and RCM team members to resolve discrepancies and billing issues
- Develop collection plans with the Office Manager to achieve results and follow up on unpaid claims and appeal denials
- Generate and analyze reports on collection activities and account statuses and produce/send patient statements
- Ensure compliance with all federal, state, and local regulations regarding collections and patient privacy (HIPAA)
- Work closely with the Director of RCM and other team members; develop office level relationships and participate in team meetings and training
- Success measured by reduction in A/R balances
Requirements
- High school diploma or equivalent (associate or bachelor’s degree in finance, business, or related field preferred)
- Minimum of 2 years of experience in dental billing, collections, or a related field
- Strong understanding of dental billing and insurance processes
- Excellent communication and negotiation skills
- Proficiency in using billing software and Microsoft Office Suite (Word, Excel, Outlook)
- Ability to handle sensitive information with the highest level of confidentiality and professionalism (HIPAA)
- Ability to work independently and as part of a team
