Gen4 Dental Partners

Account Manager

• Collecting and reviewing all patient insurance information needed to complete the billing, collections, appeal, and/or cash processes to ensure clean claims submission to insurance carriers.
• Following up on dental billing and accounts receivable for all payer types.
• Processing dental insurance EOBs, appeals, denials, and following up with denial resolutions timely and accurately.
• Understanding insurance EOBs and the appropriate adjustment best practices according to internal guidelines.
• Posting payments received from insurance carriers and patients.
• Effectively utilizing various means for collections, including but not limited to phone, fax, mail, and online methods.
• Providing exceptional customer service to internal and external customers while resolving any requests in a timely and accurate manner and escalating complaints accordingly.
• Audit accounts for quality.
• Performs other related duties as assigned.

Revenue Cycle Account Manager

• Provide next level collection support to execute on the practice level A/R goals
• Review and manage patient accounts that are past 60 days to ensure timely collection of outstanding balances
• Maintain accurate records of patient interactions and payment activities
• Contact patients via phone, email, text and mail to discuss outstanding balances and payment options
• Provide excellent customer service by addressing patient inquiries and concerns regarding their accounts
• Collect established payment plans or re-negotiate payment options with patients and process payments
• Collaborate with Office Managers and RCM team members to resolve discrepancies and billing issues
• Develop collection plans with the Office Manager to achieve results and follow up on unpaid claims and appeal denials
• Generate and analyze reports on collection activities and account statuses and produce/send patient statements
• Ensure compliance with all federal, state, and local regulations regarding collections and patient privacy (HIPAA)
• Work closely with the Director of RCM and other team members; develop office level relationships and participate in team meetings and training
• Success measured by reduction in A/R balances

Revenue Cycle Account Manager

Patient Collections Account Manager