Gen4 Dental Partners

Account Manager

• Provide next level collection support to execute on the practice level A/R goals
• Review and manage patient accounts that are past 60 days to ensure timely collection of outstanding balances
• Maintain accurate records of patient interactions and payment activities
• Contact patients via phone, email, text and mail to discuss outstanding balances and payment options
• Provide excellent customer service by addressing patient inquiries and concerns regarding their accounts
• Collect established payment plans or re-negotiate payment options with patients and process payments
• Collaborate with Office Managers and RCM team members to resolve discrepancies and billing issues
• Develop collection plans with the Office Manager to achieve results and follow up on unpaid claims and appeal denials
• Generate and analyze reports on collection activities and account statuses and produce/send patient statements
• Ensure compliance with all federal, state, and local regulations regarding collections and patient privacy (HIPAA)
• Work closely with the Director of RCM and other team members; develop office level relationships and participate in team meetings and training
• Success measured by reduction in A/R balances

Patient Collections Account Manager