Geisinger

AI Operations Manager

Geisinger

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Mid-LevelSenior

Tech Stack

PMP

About the role

  • Leads the operational rollout of AI tools, including coordination of timelines, stakeholders, and resources across departments.
  • Drives user onboarding, training, and change management strategies to support long-term adoption.
  • Develops and manages internal knowledge resources such as playbooks, training materials, FAQs, and self-service guides.
  • Coordinates across IT, compliance, legal, and vendor partners to ensure secure, compliant, and effective deployments.
  • Supports the intake and triage of new AI use case requests, including documentation collection and feasibility screening.
  • Partners with communication teams to design internal marketing campaigns that raise awareness and foster engagement.
  • Works with governance leaders to enforce lifecycle processes and ensure adherence to ethical and responsible AI use.
  • Monitors usage patterns and user feedback to identify barriers and enable iterative improvements.
  • Supports post-deployment success by managing support workflows, coordinating cross-team responses to issues, and ensuring continued usability, safety, and performance of deployed AI solutions.
  • Promotes standardization and reuse of successful tools and practices across departments to drive enterprise-wide adoption.
  • Serves as an operational liaison between product teams, end users, and external vendors

Requirements

  • Experience supporting AI, analytics, or digital health programs in a complex organization.
  • Background in healthcare operations, clinical workflows, or enterprise IT.
  • Understanding of data privacy, compliance, and ethical AI use.
  • Experience working with external vendors and managing SaaS or AI tool rollouts.
  • Professional certifications such as PMP, Prosci, or change management credentials.
  • Education: Bachelor's Degree-Related Field of Study (Required)
  • Experience: Minimum of 5 years-Related work experience (Required)