Geiger

Operations

• Verify and process sales orders
• Review submitted orders for accuracy and compliance to Geiger policies and procedures
• Make necessary adjustments
• Contact other parties for resolution
• Decide when orders are ready to move to other systems
• Process credit card payments and address card declines
• Send purchase orders to suppliers when the order is ready
• Follow-up on purchase orders with suppliers
• Enter supplier's information into the appropriate system
• Contact vendors for order status updates
• Process vendor invoices
• Research and resolve discrepancies
• Adequately address orders/invoices that require special handling
• Invoice customers
• Review and complete special billing requirements
• Compile consolidated invoices and associated reports
• Review supplier statements
• Process supplier prepayments

Operations Specialist II

Customer Success Manager

• Serve as the primary contact for sales partners and their high-volume clients.
• Ensure the success of e-commerce programs and long-term business relationships.
• Build and maintain strong relationships with clients and sales partners.
• Lead and manage e-commerce program activities to meet and exceed performance goals.
• Support sales efforts with pricing, product presentations, vendor negotiations, and proposals.
• Collaborate cross-functionally to support marketing, billing, and logistics.

Senior Client Engagement Specialist

General

• Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts
• Create and maintain strong professional relationships with assigned sales partners and their clients
• Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals
• Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation
• Obtain quotes, order PSA, and spec samples from preferred suppliers
• Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur
• Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts
• Provide sales partners with creative selling ideas and stay current with trends in the industry
• Seek Regional Sales VP approval for special commission splits and low-margin agreements
• Write up and enter orders in Geiger’s online order entry system
• Guide sales partners and customers on Geiger processes and programs
• Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs
• Control and monitor sample costs to stay within business development funds
• Coordinate activities with creative and support personnel as required
• Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners
• Maintain regular communication with the direct Manager for assistance and discuss special requests or needs
• Set daily parameters to ensure workflow distribution meets and exceeds goals
• Respond timely to incoming calls, emails, and messages with helpful answers and guidance
• May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls

Key Customer Specialist

• Process and resolve claims concerning customer dissatisfaction with products.
• Receive claims calls from customers.
• Establish and maintain claims files.
• Investigate claims requests and establish determination of responsibility for the problem.
• Advise appropriate departments, sales partners, etc., of claims filed.
• Enter and update related data into the computer system.
• Undertake further research.
• Prepare written correspondence.
• Follow up with parties involved.
• Discuss claims problems with outside suppliers or internal Geiger associates.
• Collaborate with sales partners, customers, and others involved to determine responsibility.
• Negotiate sharing of charge reduction where appropriate.
• Negotiate discounts or reruns with vendors.
• Follow through until the rerun ships or the credit is received.
• Offer solutions and options to satisfy customers and maintain continued business relationships.
• Request and/or prepare debit and credit memos.
• Prepare revised or supplemental billings resulting from claims processing.
• Prepare new orders for replacement goods.
• Follow up for shipping information and processing of cost involved.
• Recalculate sales and commission.
• Perform routine clerical duties such as mailing returned items to suppliers for review.
• Perform other related duties as assigned.

Operations Specialist II

Senior Client Engagement Specialist

Key Customer Specialist

Customer Resolution Specialist