Customer Resolution Specialist

Geiger

Customer Resolution Specialist resolving dissatisfaction claims in the largest privately held promotional products company in the US. Process claims, collaborate with departments, and maintain customer relationships.

Posted 6/27/2026full-timeNorth Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Process and resolve claims concerning customer dissatisfaction with products.
Receive claims calls from customers.
Establish and maintain claims files.
Investigate claims requests and establish determination of responsibility for the problem.
Advise appropriate departments, sales partners, etc., of claims filed.
Enter and update related data into the computer system.
Undertake further research.
Prepare written correspondence.
Follow up with parties involved.
Discuss claims problems with outside suppliers or internal Geiger associates.
Collaborate with sales partners, customers, and others involved to determine responsibility.
Negotiate sharing of charge reduction where appropriate.
Negotiate discounts or reruns with vendors.
Follow through until the rerun ships or the credit is received.
Offer solutions and options to satisfy customers and maintain continued business relationships.
Request and/or prepare debit and credit memos.
Prepare revised or supplemental billings resulting from claims processing.
Prepare new orders for replacement goods.
Follow up for shipping information and processing of cost involved.
Recalculate sales and commission.
Perform routine clerical duties such as mailing returned items to suppliers for review.
Perform other related duties as assigned.

Requirements

What you’ll need

Two years of experience in customer relations and/or claims activities
Very strong in Communications, Negotiation and Math
Industry certification at the CAS (Certified Advertising Specialist) level

Benefits

Comp & perks

Full benefits package that includes Education Reimbursement and 401k (with match)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingdata entrybillingnegotiationresearchcustomer serviceproblem resolutionfile managementsales calculationclerical duties

Soft Skills

communicationnegotiationcustomer relationscollaborationproblem-solvinginterpersonal skillsorganizational skillsattention to detailadaptabilityfollow-up

Certifications

Certified Advertising Specialist