Key Customer Specialist

Geiger

Customer Specialist at the largest promotional products company, serving as the primary contact for sales partners and clients. Focusing on relationship management, pricing strategies, and order processing efficiency.

Posted 6/27/2026full-timeFlowood • Mississippi • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts
Create and maintain strong professional relationships with assigned sales partners and their clients
Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals
Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation
Obtain quotes, order PSA, and spec samples from preferred suppliers
Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur
Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts
Provide sales partners with creative selling ideas and stay current with trends in the industry
Seek Regional Sales VP approval for special commission splits and low-margin agreements
Write up and enter orders in Geiger’s online order entry system
Guide sales partners and customers on Geiger processes and programs
Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs
Control and monitor sample costs to stay within business development funds
Coordinate activities with creative and support personnel as required
Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners
Maintain regular communication with the direct Manager for assistance and discuss special requests or needs
Set daily parameters to ensure workflow distribution meets and exceeds goals
Respond timely to incoming calls, emails, and messages with helpful answers and guidance
May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls

Requirements

What you’ll need

Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree
Specialized product and industry knowledge obtained through CAS/MAS Certification
Minimum of two years of progressively responsible customer service or sales experience
Experience in handling large accounts in a service or sales capacity

Benefits

Comp & perks

Competitive compensation package
Full benefits package that includes Education Reimbursement and 401k (with match)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

math proficiencywriting proficiencypublic speakingcustomer servicesales experienceorder processingnegotiationcompetitive pricingbilling knowledgesample cost control

Soft Skills

relationship buildingcommunicationproblem solvingworkflow distributioncreativitytimelinessteam coordinationcustomer supportadaptabilityattention to detail

Certifications

CAS CertificationMAS Certification