Head of Marketplace Automation and Growth
Jerry
Senior Innovation Analyst
GEICO
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $91,225 - $172,200 per year
Job Level
Senior
About the role
- Evaluate the current state of the business process and associated technology, identify areas of opportunity for improvement, and develop actionable strategies based on findings
- Lead the overall management of process performance by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drive collaborative efforts to ensure process delivers against requirements.
- Apply and maintain expert knowledge of the business and manage ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance
- Utilize data and analytics to deliver insight into customer and business process performance and shares best practices with overall team.
- Evaluating and analyzing existing claims workflows, data, and key metrics to identify areas of opportunity for efficiency, effectiveness, or accuracy
- Guide and influence process re-engineering and technology implementation to enable innovative workflow redesign
- Preparing, summarizing, and delivering reports and/or presentations on findings or project progress
- Collaborating with Operations and Product teams to gather, define, and prioritize requirements, features, and specifications
- Identifying, tracking, and monitoring project risks and expected benefits
- Assisting the Director, Claims Innovation in establishing priorities, goals, and objectives
- Working across GEICO’s Engineering, Product, AI, R&D, Data Science, and Claims Operations teams to help implement new product features, services, and/or processes
- Providing oversight of pilot programs, POC’s, or A/B testing and reporting on performance and progress
- Participating in innovation workshops, ideations sessions, or design sprints for the purpose of identifying creative methods to solving problems
- Establishing a culture of innovation, agility, continuous improvement, openness and caring
- Keeping abreast of industry, market and company trends, techniques and capabilities.
Requirements
- 8+ years experience in business process optimization, business analysis, consulting, innovation, and/or process engineering/optimization
- Bachelor’s degree in Business, Finance, Economics, Statistics or other related area
- Management experience in P&C insurance claims, with subject matter expertise in material damage, casualty, or commercial auto claims handling preferred
- Experience in the Insurance and/or InsurTech industry(ies), preferably within claims
- Experience in innovation or transformation roles, preferably within P&C insurance
- Experience evaluating technology opportunities/solutions and developing technology product strategy, plans, and roadmaps.
- Demonstrated competence in innovation methodologies, processes, and principles
- Effective communicator with the ability to clearly articulate a common strategic vision
- Experience working in collaboration with multiple stakeholders
- Ability to identify and execute on opportunities exposed by evolving process & technology
- DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work
- Ability to lead and influence with empathy and humility
- Ability to navigate and lead through complexity
- Curiosity, critical thinking skills; a lifelong learner who sees situations through multiple lenses
- Exceptional character and an ability to instill confidence and build trust.
- At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
