GE HealthCare

Field Engineer

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Imaging Field Service Engineer

Engineer

• Activities supporting the Clinical Development of Imaging Products / Drug Products / Diagnostics.
• Determines the safety & effectiveness of medications, devices, diagnostic products and treatments.
• Developing in-depth knowledge of a technical discipline.
• Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance.
• Uses prior experience and on-the-job training to solve straightforward tasks.
• Has access to technical skills and analytic thinking required to solve problems.
• May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent.
• Provides informal guidance to new team members

Senior Clinical Science Engineer

• Responsible for meeting the daily service repair needs of the customer’s equipment
• Develop and maintain strong interpersonal relationships with customer representatives
• Advanced system-level troubleshooting, installation, maintenance and service repair on OEM non-GE designated equipment
• Daily interface with doctors and technicians on equipment status issues
• Ensure satisfaction to primary customers
• Maintain daily communications with customers for resolution and follow-up
• Maintain tools and test equipment properly
• Identify Sales opportunities and communicate to account team
• Responsible for Warranty and Planned Maintenance Service (PMS) contract cost control
• Teach and assist other Field Engineers on advanced troubleshooting and technical fixes
• Maintain effective quality systems and programs compliant with ISO 9001 standard.

Multi-Vendor Ultrasound Field Engineer

• Perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment
• Assist customers in the use of instruments and systems
• Provide educational programs for customers as required
• Train customers on the use of computerized systems
• Troubleshoot customer complaints and perform necessary repairs
• Work with service engineering team members and other staff to develop effective solutions for complex customer requirements
• Conduct intake meetings at customer sites to understand needs and establish service plans
• Maintain appropriate documentation for services performed

Field Service Engineer 2

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer

Sales

• Own regional performance (orders, revenue, margin) and deliver quarterly and annual targets
• Build and execute a country/territory business plan aligned to regional and global priorities
• Expand clinical adoption through strong KOL engagement, reference site development, and evidence-based selling
• Lead, coach, and continuously improve distributor performance across commercial, technical, and clinical dimensions
• Coordinate and support field activities including customer visits, workshops, clinical education events, and congress/exhibition participation
• Set clear goals and expectations for any direct reports and/or shared resources supporting the territory

Regional Sales Manager

• Responsável por realizar atendimentos técnicos de manutenção e instalação em equipamentos médicos;
• Solucionando problemas complexos com múltiplos sintomas;
• Atuará diretamente com médicos e técnicos para garantir o pleno funcionamento dos equipamentos;
• Apoiará visitas comerciais, identificará oportunidades de vendas, colaborará no treinamento de colegas e assegurará o cumprimento de padrões de qualidade e segurança.

Técnico – Engenheiro de Campo

• 支持区域销售端产品销售策略的制定和落地: 分析区域民营医院市场数据和竞争趋势,支持销售负责人制定年度销售&产品&市场策略
• 产品和方案推广: 客户现场讲解大放+超声全线解决方案(包括保修价值主张,升级软硬件,AI等)
• 区域销售培训: 与培训部合作搭建销售培训体系,制定年度产品培训和销售大练兵计划,提供销售产品培训
• 区域市场活动: 制定并贯彻执行年度区域市场计划,管理区域市场预算

Segment Sales Manager

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area

Field Engineer Apprentice – South Bay

Project Manager

• Lead large scale enterprise implementation projects that can include multiple products
• Partner with customer IT and clinical stakeholders to drive timely execution of the projects
• Writing project schedules for assigned projects, which include clear milestones and assignment of project task responsibilities
• Develop and manage projects within time and financial budget
• Managing client expectations of product and services
• Ensuring customer satisfaction
• Communicating all the requirements and commitments (both verbally and in writing) for each project with clients, GEHC staff and management
• Maintaining alignment between the project team and external resources
• Providing leadership and direction for clients and GEHC personnel responsible for the project, primarily EHL Installers
• Managing revenue associated with client projects in myProjects (Salesforce)
• Acting as an effective team leader for all matrixed staff
• Creating project status reports for all assigned clients
• Adopting a proactive approach to identify risks to project success and create and maintain a project risk log; develop effective action plans for resolution as early as possible
• Document and drive project issues to successful completion
• Maintaining accurate list of client projects with status
• Identify, propose and/or participate in development of process improvements for the Healthcare Project Management and Shared Services teams

Project Manager – Digital

Support Engineer

• Provide remote and on-site technical support for Philips MR products Intera, Achieva, Panorama, Ingenia product families plus Workstations.
• Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support.
• Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status.
• Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
• Utilize “Gameplan” tool to drive Service effectiveness.
• Contribute knowledge to the Problem Solution Database (PSDB).
• Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
• Support Material and Purchased Service cost improvement initiatives for the modality.
• Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
• Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth.
• This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
• Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
• Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business.
• Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
• Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
• Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
• Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).

MR Technical Support Engineer

Chief Marketing Officer

• Build and execute the USCAN growth strategy for the SEI portfolio
• Lead NPI commercialization, messaging, and sales enablement
• Deliver the Integrated Marketing Plan including campaigns, events, and demand generation
• Engage KOLs, grow customer advocacy, and enhance evidence generation
• Partner with Sales on targeted plays and installed‑base retention
• Lead and develop the regional marketing team, strengthening resilience, agility, and continuous learning
• Track KPIs and optimize with a lean, outcomes‑based mindset
• Support product demonstrations in collaboration with Product and Clinical teams
• Train commercial teams on SEI value propositions, competitive insights, and messaging
• Travel up to ~30%

Marketing Director

Medical Director

• Oversee the strategic direction of GE HealthCare's Americas Medical Affairs cardiology related activities
• Lead development and implementation of the overall medical strategy for GEHC’s cardiology products
• Serve as a leader in aggregating scientific, clinical, and technical insights
• Drive scientific exchange related to GEHC’s products
• Identify external clinical opinions, perceptions and trends
• Provide medical leadership to cross-functional brand and product teams
• Engage key scientific societies to enhance corporate image
• Establish and drive a scientific agenda by engaging researchers

Medical Director, Cardiology

Customer Support

• The Operations Support Specialist will manage compliance Lifecycle management of test equipment with a goal of 100% compliance.
• Manage the Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.
• Monitor the vendor to assure service delivery and metrics per contract.
• Drive the Supplier Quality Engineers to address vendor issues.
• Regularly report metrics back to internal customer groups.
• Manage relationships between GENPACT Process Leaders, Site Leader, and GE Healthcare Field Service Organization.
• Lead DCS Test equipment process improvement initiatives and drive national operational initiatives.

Operation Support Specialist

Operations

• Supply critical support to the clinical applications organization
• Act as a subject matter expert in area(s) of ownership
• Maintain and respond urgently to incoming requests for applications operations
• Drive improvements in customer experience through effective operations
• Provide administrative support to the Clinical Applications team