GE HealthCare

Field Engineer

• Complete on-time and accurate Preventative Maintenance, FMIs.
• Complete and assist other field engineers with equipment installation.
• Complete troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Field Service Engineer – X-Ray, Vascular, Mammo

Technical Product Manager

• Responsible for operating in lock-step with product management teams to create a clear strategic direction for development needs
• Direct the team with a clear and descriptive set of requirements and partner with the team
• Seamless integration and alignment of perspectives from a broad set of stakeholders
• Demonstrate superior product and industry knowledge
• Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback
• Works with cross-functional teams to deliver features and major, complex products
• Collaborates with UX, Architecture and engineering teams on multiple issues and decisions
• Conducts customer and stakeholder interviews and elaborates on personas
• Owns the release and sprint backlogs short-term roadmap for MVPs and quarterly releases
• Mentors junior team members
• Provide technical leadership to TPMs across organization
• Expert in Agile Methodology

Senior Staff Technical Product Manager

Director

• Lead professional services consulting team for clinical workflows in PACS, VNA, and CVIS
• Provide strategic leadership and manage resource allocation
• Create a culture of high customer service
• Collaborate with cross-functional teams
• Drive post-implementation adoption and improved clinical outcomes
• Report on operations and deliver presentations to stakeholders
• Become a trusted advisor to customers

Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

Consultant

• Independently collecting, synthesizing, and validating HIS back-end systems HL7 and non-HL7 data to support development of the CC software.
• The WFI must integrate knowledge of patient and clinical workflow to ensure analytics are effective.
• Working closely with engineering to transfer systems and messaging knowledge throughout the development processes, including on daily scrums, and during validation and delivery.
• Creating and delivering Data Specifications to customer and engineering.
• Working closely with clients to validate analytics and coach/teach interpretation and use of the Tiles to achieve programmatic goals.
• Planning and completing assigned work within the engagement with high quality on time and on budget deliverables.
• Establishing credibility and developing relationships with Client Leadership; specifically the IT executives.
• Owning the IT Relationship for Command Center and establishing credibility to develop relationships with mid-level client managers.
• Preparing and delivering succinct, clear, and insightful and influential executive-level presentations.
• Proactively identifying client needs and assisting in developing solutions (e.g., help to identify business development/upsell opportunities within the client).
• Facilitating effective, cross-functional working sessions with clients and GE stakeholders.
• Assisting in the collection, validation, and analysis of data to support engagement objectives.
• Training and mentoring the junior consultants on the engagement team.
• Serving as a professional representative of GEHC in all public and client settings.

Senior Workflow Integration Consultant

• Impulsar la satisfacción del cliente a través de la excelencia en servicio además de desarrollar y mantener relaciones interpersonales con los clientes y sus representantes.
• Realizar y apoyar la solución de problemas, instalación, mantenimiento y reparación en equipos designados.
• Mantener las comunicaciones diarias con los clientes para asegurar la resolución y el seguimiento adecuado a sus requerimientos, liderando iniciativas para la satisfacción del cliente.
• Responsabilidades administrativas como los registros de servicio al cliente y registros de servicio interno que deberán cumplir con las políticas y regulaciones de la compañía y del país.
• Mantener las herramientas y los equipos de prueba correctamente, incluyendo el cumplimiento del periodo de calibración de estas.
• Identificar oportunidades de ventas para comunicar en tiempo y forma al equipo comercial para así asistir en el crecimiento y dirección del negocio.
• Responsable del control de costos en las garantías y contratos de servicios.
• Responsable de completar todas las tareas administrativas en tiempo y forma, tales como Ejecución de FMI, Mantenciones, documentos e informes.
• Liderar proyectos de instalación cumpliendo y manteniendo con los estándares de calidad establecidos por la compañía.
• Ser consciente y asegurar el cumplimiento de todas las actividades respetando las normas de seguridad y calidad establecidos en la política de EHS, así también cumplir con el programa de entrenamientos de dicha área.

Operations

• OMLP is a 2-year program consisting of 3 eight-month rotations that allow members to build leadership and functional skills through challenging rotational assignments and world-class training.

Operations Management Leadership Program

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and complex repairs
• Proactively engage with team members to ensure appropriate solutions for the customer
• Maintain relationships with customers and ensure timely communication
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer 1 – Patient Care Solutions

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
• Assist more experienced field engineers with equipment installation.
• Learn troubleshooting and service repair needs on designated equipment.
• Communicate and partner with teammates and customers to ensure resolution and proper follow-up.
• Recommend value-added services to customers.
• Maintain customer service logs and internal service records in a timely manner.
• Define and implement corrective action plans to resolve customer issues.
• Engage with commercial counterparts and assist with promoting revenue programs.

Field Service Engineer 1 – MR, CT

Security Engineer

• Performs daily execution of internal product security testing efforts for all new product releases in GE Healthcare.
• Researches new threats, attack types, and creates simulations of potential cybersecurity attacks to products and services.
• Builds and executes testing for early detection of design flaws, vulnerabilities, weaknesses, missing security controls and secure implementation of security features.
• Requires specialized knowledge within the function.
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Uses LLM and Agentic AI to instrument/orchestrate testing.
• Authors and maintains reports and illustrates risk of findings in both technical and business language.
• Supports the investigation of field issues related to cybersecurity, and potential impact of new or theoretical vulnerabilities across the product landscape.
• Research and applies new methods of attack simulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services.
• Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Communicates difficult concepts and may influence others' options on particular topics.

Product Security Assessment Engineer

Customer Success Manager

• Deliver outstanding customer outcomes by leading enterprise level customer success strategies and building a high performing, future ready Customer Success organization.
• Ensure adoption, retention, and long term value realization across the customer lifecycle while serving as a trusted strategic partner to Sales in navigating complex customer escalations and protecting long term customer relationships within a regulated pharmaceutical diagnostics environment.
• Own end‑to‑end customer success outcomes post‑sale, from go‑live stabilization through ongoing utilization, expansion, and retention.
• Ensure customers achieve full value from diagnostic solutions across clinical, operational, and financial dimensions.
• Refine and evolve the end‑to‑end customer experience map across the Radiopharma customer journey, identifying critical touchpoints and opportunities to improve ease of doing business.
• Establish clear roles, responsibilities, and ownership across customer touchpoints, ensuring alignment and accountability across cross‑functional teams.
• Drive prioritization and execution of top customer experience improvement initiatives, ensuring projects are appropriately scoped, resourced, and progressed in partnership with cross‑functional stakeholders.
• Define and manage customer health indicators including supply reliability, billing accuracy, clinical support effectiveness, and reimbursement experience.
• Use customer data and insights to prioritize team efforts and allocate resources effectively across the customer portfolio.
• Proactively identify at‑risk accounts and lead development of customer success and recovery plans in partnership with Sales and cross‑functional teams.
• Serve as senior escalation lead for complex, cross‑functional customer issues, ensuring clear ownership, timely communication, root‑cause analysis, and preventive action.
• Coordinate and align actions across Clinical Applications, Supply, Commercial Operations, Finance, Market Access, and Customer Service to reduce friction caused by handoffs or silos.
• Maintain customer trust during service disruptions or operational challenges through structured communication and leadership presence.
• Partner with Sales to support adoption growth, expanded use cases, increased volume, and retention initiatives.
• Drive adoption of services, tools, and programs such as standing orders, portals, and clinical education resources.
• Capture and synthesize Voice of the Customer insights and translate them into actionable improvement initiatives.
• Partner with Product, CX, Lean, and Process Excellence teams to influence roadmap, policy, and workflow decisions.
• Define, track, and report key performance indicators including retention, NPS/CSAT, account health, adoption growth, issue resolution time, and post‑go‑live stability.

Senior Manager, Customer Success – Radiopharma

Customer Support

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

Clinical Application Support Specialist II

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.

Field Engineer Apprentice

Account Manager

• Serve as the primary customer interface to GE HealthCare for all matters relating to the Service Partnership, building a long‑term, strategic alliance to exceed contractual obligations and protect against competitive threats.
• Implement robust processes and formal reporting to track program and project progress against agreed plans, including KPI metrics, operational risk, cost, and variation controls.
• Establish internal and external operational mechanisms to manage long‑term project liabilities and profitability, ensuring safety, quality, and financial objectives are achieved.
• Act as customer advocate to internal management, maintaining awareness of all program issues and ensuring clear enterprise‑wide communication.
• Represent GE HealthCare in all project‑related business and contractual discussions, ensuring timely completion of acceptance certificates and variation agreements.
• Organize and lead program, technical, and operational reviews with customers and provide regular updates to internal leadership.
• Drive operational excellence and efficiency initiatives in collaboration with customers and GE HealthCare teams, sharing best practices across the enterprise.

Senior Director, Service Partnerships

Sales

• Provide clinical support within a geographic area for the development of MRI and Iodinated Contrast Media.
• Apply knowledge of clinical MR and CT to guide definition and development of new imaging and post-processing techniques.
• Assist with trials, implementation, training, and MR and CT Contrast Media.
• Develop (clinical) competitive intelligence to support the field with counter arguments and selling advantages.
• Represent and assist at local, regional, or National trade shows and meetings, as required
• Demonstrate effective sales and presentation skills in diverse settings from one-on-one to formal large group situations, in-person and virtually

Clinical Sales Specialist, Contrast Media

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
• Complete all planned Quality and Compliance training within the defined deadlines.