Field Service Engineer – X-Ray, Vascular, Mammo

GE HealthCare

. Complete on-time and accurate Preventative Maintenance, FMIs.

Posted 5/21/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Complete on-time and accurate Preventative Maintenance, FMIs.
Complete and assist other field engineers with equipment installation.
Complete troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and 2 or more years of experience servicing electronic, mechanical, electrical or IT equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Benefits

Comp & perks

Competitive compensation
Professional development opportunities
Flexible working hours
Relocation assistance provided

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Preventative MaintenanceTroubleshootingService RepairEquipment InstallationCustomer ServiceSales OpportunitiesAdministrative ResponsibilitiesCycle Time ManagementCorrective Action PlansField Engineering

Soft Skills

Effective CommunicationTeam CollaborationCustomer SatisfactionRelationship BuildingProblem SolvingSales EngagementMarket AwarenessIndependenceAdaptabilityCustomer Needs Focus

Certifications

Associate's DegreeBachelor's DegreeElectrical EngineeringBiomedical EngineeringMechanical EngineeringDriver's LicenseGEHC Biomed/FE Services InternshipApprenticeshipMilitary ExternshipHigh School Diploma/GED