Senior Service Operations Manager, MV and HTM
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: New York • Oregon • United States
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Salary
💰 $118,400 - $177,600 per year
Job Level
About the role
- Acts as the operational leader across the region, partnering with the Market Service Directors, Managers of Service Operations, and Sr. Director Business Operations
- Leads initiatives that improve operational efficiency, service delivery, customer satisfaction and financial performance
- Responsible for coaching and mentoring MV and HTM operations roles within the region
- Leads USCAN-wide growth and profitability initiatives
- Drives operational strategy and execution to meet business goals and achieve service delivery metrics across the region
- Develops and leads operational training and support strategies to ensure a high level of service delivery
- Conducts 1:1 with market leaders- coaching/driving operational productivity
Requirements
- Bachelor’s degree with 7+ years of operational experience in the technical, healthcare or business environment OR 9+ years of operational experience in the technical, healthcare or business environment
- Experience in an operations leadership role
- 7+ years of healthcare experience
- Strong business acumen, including a strong financial and operational background
- Excellent analytical and communication skills with the ability to communicate with employees and customers at all levels
- Exceptional interpersonal skills and as a change agent and process-oriented individual
- Ability to resolve complex issues within functional area and/or area of expertise
- Ability to develop and execute priorities and approaches to meet objectives
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational efficiencyservice deliveryfinancial performancecoachingmentoringoperational strategyservice delivery metricsoperational traininganalytical skillsissue resolution
Soft skills
leadershipcommunicationinterpersonal skillschange agentprocess-orientedbusiness acumencustomer satisfactioncoachingmentoringprioritization
Certifications
Bachelor's degree