Customer Service Representative
Capital Blue Cross
React
Clinical Application Support Specialist II
GE HealthCare
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support customers as first point of contact for MIM software
- Respond to inquiries to resolve software issues or configuration requests
- Deliver personalized training and facilitate training sessions
- Use remote technologies to diagnose and resolve customer concerns
- Collaborate cross-functionally and contribute product insights
- Contribute to operational improvement initiatives
Requirements
- A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
- 3 + years of clinical or medical experience
- CNMT Certification preferred but not required
- Strong written and verbal communication, organizational, and time management skills
- Ability to actively listen and anticipate customer needs with an empathetic mindset
- Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
- Ability to work with a flexible schedule
