Field Applications Engineer
Teton
CloudDockerIoTLinux
Field Engineer I
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment.
- The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins.
- Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques.
- Responsible for driving customer satisfaction through Service Excellence.
- Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications as well as Microsoft suite of products.
- Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
- Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
- Must have and maintain a valid Driver's License.
- Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Benefits
- Competitive compensation
- Professional development opportunities
- Great work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Preventative Maintenancetroubleshootingrepairequipment installationelectronic equipment servicingWeb applicationsMicrosoft suite
Soft skills
customer satisfactioncommunicationteamworkproblem-solving
Certifications
Associate's degreeBachelor's degreevalid Driver's License
