Field Applications Engineer
Teton
CloudDockerIoTLinux
Field Service Engineer
Xtract One Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $115,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDNSIoTLinuxTCP/IP
About the role
- Lead the end-to-end installation, configuration, and initial precision calibration of the weapons detection systems and associated infrastructure to meet stringent security and alert rate objectives
- Architect and document the optimal deployment solution for each customer, ensuring seamless integration of the networked weapons system with the client's local infrastructure, including specific configurations for networking, power, and environmental controls
- Implement and configure all network services, including DNS resolution, TCP/IP, secure routing, and VPN/tunneling, to ensure resilient and reliable data transmission to the Xtract Cloud Platform
- Provide expert on-site and remote technical support, rapidly diagnosing and resolving complex issues across all layers: hardware, Linux-based embedded OS, networking, and cloud services
- Execute scheduled Preventative Maintenance (PM) visits and performance tuning, including managing component replacements, software/firmware updates, and applying patches to embedded systems
- Deliver highly professional technical explanations and status updates to customers (both technical and non-technical staff)
- Partner with the Sales team to perform detailed pre-sales site surveys, needs assessments, and live product demonstrations
- Participate actively in the scheduled service on-call (after-hours standby and emergency response) rotation
Requirements
- Diploma/Certificate in Electrical Engineering, Computer Science, or a related technical field, or equivalent experience (3-5+ years) as a Field Service Engineer, Systems Integrator, or Sales Engineer in a complex networked technology environment
- Deep Networking Proficiency (Non-Negotiable): Expert-level understanding of core networking concepts, including TCP/IP stack, DNS, DHCP, VLANs, and firewall configuration
- Proven ability to troubleshoot network-related issues spanning local infrastructure to cloud-based services
- Operating System and Embedded Tech Expertise: Extensive hands-on experience with Linux command line, administration, and troubleshooting is required (not just an asset)
- Experience with embedded/IoT operating systems and cloud technologies (e.g., AWS, Azure) is essential
- Travel: Ability and willingness to travel frequently (50% - 75%)
- Must be able to safely lift and carry up to 50 lbs and work in various environmental conditions
Benefits
- Comprehensive medical, dental, and vision coverage
- Life and disability insurance
- Paid vacation
- Annual sick credit accruals in accordance with company policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
networkingTCP/IPDNSDHCPVLANsfirewall configurationLinux command lineembedded systemscloud technologiesperformance tuning
Soft skills
technical supportproblem-solvingcommunicationcustomer servicecollaborationtechnical documentationneeds assessmentpresentation skillsdiagnosing issuesprofessionalism
Certifications
Diploma in Electrical EngineeringCertificate in Computer Science
