Xtract One Technologies

Field Engineer

• Lead the end-to-end installation, configuration, and initial precision calibration of the weapons detection systems and associated infrastructure to meet stringent security and alert rate objectives
• Architect and document the optimal deployment solution for each customer, ensuring seamless integration of the networked weapons system with the client's local infrastructure, including specific configurations for networking, power, and environmental controls
• Implement and configure all network services, including DNS resolution, TCP/IP, secure routing, and VPN/tunneling, to ensure resilient and reliable data transmission to the Xtract Cloud Platform
• Provide expert on-site and remote technical support, rapidly diagnosing and resolving complex issues across all layers: hardware, Linux-based embedded OS, networking, and cloud services
• Execute scheduled Preventative Maintenance (PM) visits and performance tuning, including managing component replacements, software/firmware updates, and applying patches to embedded systems
• Deliver highly professional technical explanations and status updates to customers (both technical and non-technical staff)
• Partner with the Sales team to perform detailed pre-sales site surveys, needs assessments, and live product demonstrations
• Participate actively in the scheduled service on-call (after-hours standby and emergency response) rotation

Field Service Engineer