Field Service Engineer
Switzerland Global Enterprise
Field Service Engineer
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Maintain equipment where full service training has been provided depending on the specific modality in Yorkshire and North East territory.
- Perform total system level trouble-shooting on complex multi-symptom problems.
- Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
- Responsible for Warranty and PMS contract cost control.
- Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
- Responsible for checking your daily schedule, managing tools, part ordering and travel to complete tasks
- Able to work to set Key Performance Indicators.
- Prepared to work a weekend shift rota and work one weekend in four.
- Prepared to be trained on working remotely from home on our medical devices. Some troubleshooting and maintenance can be completed via remote connection.
- Willing to travel to The Channel Islands to support our customers.
- Able to travel to Europe, Asia and America to complete product training.
Requirements
- HNC Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience
- Excellent communication skills, listening skills, and interpersonal skills
- Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs)
- Shows Initiative and discipline to complete tasks
- Plans and organizes work effectively, self-motivated
- Technical analytical skills
- Ability to work independently with minimum supervision, high work standards and quality
- Fluent in English
- Valid driving license, active driving experience
- Valid Passport and willing to travel overseas for training
Benefits
- Relocation Assistance Provided: No
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingsystem level troubleshootingadministration tasksKey Performance Indicatorsmedical devicesField Service experiencetechnical analytical skills
Soft skills
communication skillslistening skillsinterpersonal skillscustomer skillsinitiativedisciplineplanningorganizationself-motivatedindependent work
Certifications
HNC Qualified Technicianvalid driving licensevalid passport
