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Field Service Engineer 2 – Anesthesia
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting, service repairs and installations of moderate complexity
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution
- Proactively engage with other team members to ensure appropriate solution for the customer
- Leads installations, validations, maintenance, and service repair needs on designated equipment
- Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
Requirements
- Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
- Or high school diploma/GED and 6 years of relevant experience
- Technical capabilities in Anesthesia including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
Benefits
- Competitive compensation
- Professional development
- Challenging careers
- Great work environment
- Relocation assistance provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancetroubleshootingservice repairsinstallationstechnical capabilities in Anesthesiarepairinstallation
Soft skills
customer communicationescalation managementproblem resolutionteam collaborationcustomer satisfaction
Certifications
valid Driver’s License
