Emergency Call Handling Field Engineer – Travel
Motorola Solutions
FirewallsiOSLinuxMS SQL ServerSQLVMware
Field Service Engineer 3
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $126,000 per year
Job Level
Mid-LevelSenior
About the role
- Perform advanced troubleshooting and repair on customer equipment.
- Perform installation, validation and maintenance on assigned equipment
- Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members.
- Technical expert for escalations and FMI's for one or more modalities.
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution.
- Proactively engage with other team members to ensure appropriate solution for the customer
- Co-lead regular team or modality meetings as required.
- Assist Area Service Leader in creating growth and/or deployment strategies.
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
- May include application training of clinical or scientific staff on designated equipment
Requirements
- Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
- Or high school diploma/GED and 8 years of relevant experience
- Advanced technical capabilities in various modalities, including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required.
Benefits
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairinstallationvalidationmaintenancetechnical expertiseescalation managementcustomer issue resolutionapplication trainingmetrics documentation
Soft skills
leadershipcoachingcommunicationteam collaborationcustomer satisfactionproblem-solvingfeedback provisionrelationship managementstrategic planningproactive engagement
Certifications
valid Driver’s License
