Emergency Call Handling Field Engineer – Travel
Motorola Solutions
FirewallsiOSLinuxMS SQL ServerSQLVMware
Field Engineer
Strimi
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureBigQueryCloudJavaKafkaLinuxMS SQL ServerMySQLOraclePythonShell ScriptingSQLUnix
About the role
- Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process.
- Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges.
- Support the seamless transition from pre-sales prototypes to post-sales production scale experiences.
- Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim.
- Be the Striim product expert, coach, and trusted technical advisor during deployment.
- Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation.
- Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim.
- Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting.
- Track customer issues, collaborate with support on customer-training-related matters, and work with customer to develop and track product feature requests (PFRs).
- Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable).
Requirements
- A successful candidate must be based 100% remotely within in the Continental United States
- 3+ years of experience in customer-facing technical roles, e.g., Sales Engineer/Pre-sales Engineer, Solutions Architect, Data Engineer, Customer Success Engineer
- 3+ years of experience with database management systems software such as Oracle, MySQL, Microsoft SQL Server, and SQL Programming Language
- 3+ years of experience programming languages such as Java, Python, Shell scripting
- 3+ years of experience or deep core knowledge of Cloud infrastructure and Data Services such as Amazon AWS, Microsoft Azure and Google Cloud
- Principled knowledge in working with, configuring, and troubleshooting Operating Systems based on Unix/Linux and Windows
- Experience working with Message Systems such as Kafka and JMS
- Experience in working with Enterprise data environments and Mission Critical IT systems is desirable
- Knowledge of Snowflake, Google BigQuery or Databricks is a plus
- Excellent written, verbal, and presentation communication skills
- Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or Information Systems, or relevant work experience
Benefits
- Competitive salary and pre-IPO stock options
- Private Medical Insurance
- Life Insurance
- Pension Plan
- Income Protection
- Paid Time Off (Discretionary Time Off & Public Holidays)
- The chance to contribute to and shape an upbeat, fully engaged culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
database management systemsOracleMySQLMicrosoft SQL ServerSQL Programming LanguageJavaPythonShell scriptingCloud infrastructureData Services
Soft skills
communication skillscustomer advocacytechnical enablementcollaborationproblem-solvingcoachingdocumentationpresentation skillsoperational excellenceinnovation
