Sales Operations Specialist – Independent Retail
Stanley Black & Decker, Inc.
ERP
Sales Operations Lead – Productivity & Effectiveness
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $108,200 - $162,300 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Identify, Assess, Plan Optimization Efforts: Become immersed in the business and conduct productivity assessments to identify areas of opportunity, understand potential impact, and partner cross-functionally to prioritize a roadmap for improvements
- Analyze and refine E2E sales processes to improve efficiency and effectiveness.
- Partner with cross-functional teams to define and implement tool strategies that align with sales process priorities and improve seller efficiency and effectiveness
- Design, implement, and operationalize standardized processes for greater efficiency and scalability.
- Own project requirements documentation including process flows and any other assets used to collect, manage, and provide transparency into project objectives.
- Implement best practices and tools to streamline sales activities and enhance productivity.
- Define, set benchmarks and improve sales force effectiveness metrics
- Foster a culture of continuous improvement and professional growth.
- Serve as a thought leader to identify and recommend sales tools, best practices and solutions
- Work closely with sales marketing, IT, finance, and customer success teams to ensure alignment and support for sales initiatives.
- Act as a subject matter expert, maintaining a comprehensive knowledge of our customer master data, sales process, pricing and quoting processes, and other related tools
- Lead the identification and continuous improvement of productivity systems, including CRM, enablement platforms, CPQ/CRM processes, Marketing/lead management and cross-functional handoffs.
- Prioritize and manage continuous CRM enhancements in conjunction with the Salesforce Administrator and related teams.
- Support efficient user acceptance testing (UAT) to validate and deliver changes.
- Serve as an agent for quick reference to process questions, and conduit for feedback.
- Analyze adoption data, usage trends, and performance metrics using Excel, PowerBI and Tableau to generate actionable insights.
- Deliver clear value messages to sales / end users around changes/enhancements and new technology
- Ensure adoption and consistency in usage across the effective use of technology to enhance sales processes and data management
- Support the design and delivery of tool, process and feature updates to the sales team in partnership with the Sales Training organization
- Partner with sales and training to ensure an optimized onboarding experience related to sales tools and process through effective training materials; ensure information is regularly updated, archived, and organized, and participate in the delivery of training where needed
- Maintain process documentation/work instructions and drive updates / reinforcement of best practices through key communications assets.
- Facilitate communication and collaboration between sales and other departments.
Requirements
- Bachelor’s degree in business administration, engineering, mathematics or a related field; MBA preferred.
- 8+ years of experience in sales operations, enablement/effectiveness, planning functions
- Demonstrated background partnering with leadership to affect change and drive business results / outcomes
- Ability to effectively diagnose / assess situations, data, opportunities and construct a plan to manage them
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Strong familiarity with sales process, methodologies, strategies
- Know what best in class sales structure, process and methodologies look like
- Have the passion to drive transformation and change
- Project / program management skills
- Proficiency in sales technology and tools, such as CRM systems, marketing software etc. (Salesforce, PowerBI, Vericent, SAP, Anaplan etc.)
Benefits
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales operationssales enablementdata analysisprocess optimizationproject managementdata-driven decision makingsales force effectiveness metricsuser acceptance testingprocess documentationcontinuous improvement
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillsinfluencing skillscollaboration skillsleadership skillsdiagnostic skillsorganizational skillspassion for transformation
Certifications
Bachelor’s degreeMBA
