Senior Sales Operations Analyst
HopSkipDrive
PythonSQLTableau
Sales Operations Manager
ASC Engineered Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $98,000 - $138,000 per year
Job Level
Mid-LevelSenior
About the role
- Primary communication conduit between operations and customers regarding shipping dates, and supply issues.
- Aligning customer program expectations including lead times and service levels with operational capabilities, ensuring compliance, and working cross-functionality to address gaps.
- Partner with sales to increase selling time and streamline operational tasks.
- Track and report on the status of large, complex orders with high SKU counts.
- Support continuous improvement initiatives in communication and escalation processes.
- Maintain accurate documentation of customer interactions and resolutions.
- Improves customer satisfaction and retention through timely, clear communication.
- Provide structured feedback to operations based on customer expectations.
- Strengthens alignment between commercial and operations teams.
- Collaborate cross-functionally with Sales, Operations, Channel, and IT to ensure alignment to strategic objectives.
- Track all program effectiveness and recommend changes and improvements.
Requirements
- Bachelor's degree in supply chain management, business, mathematics, statistics, or a related field.
- 3+ Years Experience in demand planning, supply chain management, or a similar role.
- Experience using data to solve problems and implement solutions with large National Distributors.
- Proficient in using Microsoft Excel, data visualization tools, and other relevant software applications and planning systems.
- Strong analytical skills with an understanding of financial metrics and analytic tools such as PowerBI and Snowflake.
- Customer-focused, can-do mindset with a passion for problem-solving and commitment to continuous improvement.
- Strong leadership abilities with experience working cross-functionally with Sales, Operations, Supply Chain & Customer Service
- Experience navigating complex businesses, large product portfolios & high SKU count while exercising attention to detail.
- Strong Ability to drive inferences.
- Professional, proactive, and solution-oriented communication style. High sense of urgency and personal accountability.
- Ability to balance customer advocacy with company priorities.
- Willingness To Travel Up To 10%.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
demand planningsupply chain managementdata analysisfinancial metricsanalytical toolsMicrosoft Exceldata visualizationPowerBISnowflakeproblem-solving
Soft skills
customer-focusedcan-do mindsetcontinuous improvementleadershipcross-functional collaborationattention to detailproactive communicationsolution-orientedhigh sense of urgencypersonal accountability
Certifications
Bachelor's degree in supply chain managementBachelor's degree in businessBachelor's degree in mathematicsBachelor's degree in statistics
