Field Service Engineer – Level 1
ZEISS Group
Electron
Senior Customer Service Engineer
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • Oregon • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Developing and maintaining strong interpersonal relationships with customer representatives
- Carrying out installation and maintenance of GE HealthCare Imaging equipments like PETCT, Cath Lab and MR
- Ensuring customer satisfaction in the assigned area
- Total system level troubleshooting on complex multi-symptom problems
- Daily interface with doctors and technicians on equipment status issues
- Acts to ensure satisfaction to primary customers
- Assists in the growth and direction of business in his/her geographic area
- Responsible for Warranty and PMS contract cost control
- Responsibly completes all administration tasks on time
- Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
- Plays a leading role in complex and multifunctional rooms
- Shares best practices.
- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
- Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team
Requirements
- Bachelor’s degree in Electrical & electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field
- 5+ years of experience in servicing medical equipment's (Preferably PETCT/Cath Lab/MR)
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
- Sought by others for guidance and advice.
- Proficiency in English.
- Ability to work independently with minimum direction
- High work standards and quality
- Initiative and motivation.
- Plans and organizes work effectively
- Excellent communications, listening and interpersonal skills
- Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
Benefits
- Relocation Assistance Provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
servicing medical equipmentdiagnosing mechanical equipmentrepairing electromechanical equipmentrepairing electronic equipmentinstallation of imaging equipmentmaintenance of PETCTmaintenance of Cath Labmaintenance of MRquality systems complianceISO 9001 standard
Soft skills
interpersonal relationshipscustomer satisfactionguidance and adviceindependent workinitiativemotivationplanning and organizingexcellent communicationlistening skillsstrong customer skills
Certifications
Bachelor’s degree in Electrical EngineeringBachelor’s degree in Biomedical EngineeringBachelor’s degree in Instrumentation Engineering
