Field Service Engineer – Level 1
ZEISS Group
Electron
Field Service Engineer
TOMRA
full-time
Posted on:
Location Type: Remote
Location: Remote • South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $33 per hour
Job Level
JuniorMid-Level
Tech Stack
AssemblyReact
About the role
- Perform field service work at customer sites which includes installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality via troubleshooting machine problems through to resolution
- Perform all mechanical, electrical, electronic and optical tuning and setup by analyzing, evaluating and diagnosing equipment
- Perform preventative maintenance including preseason service, postseason service and enhancing ongoing performance of machines
- React in a prompt and professional manner to customer machine issues in the field. Where an easy fix is not possible, ensure customer is well informed of the next steps and potential costs
- Address customer complaints and if necessary, escalate to appropriate stakeholders
- Maintain close relationships and work collaboratively with engineering, research & development, sales, customer solution delivery and other internal stakeholders for continuous improvement activities, to advise on any potential sales opportunities and to successfully complete projects.
- Assist with training and development of new Field Service Engineers, as requested
- Instruct and train customers on operation of machine, utilization and required maintenance of the systems
- Manage and control tools, test equipment, technical documentation and other assigned equipment
- Embrace related assignments and responsibilities as required to contribute to the overall success of the team
- Complete administrative tasks in an accurate and timely manner
- Promote a “Safety First” culture throughout the company, our customers, and our industry
Requirements
- Relevant knowledge of electronics/electrical assembly and wiring.
- Strong understanding / knowledge of electronics and electrical assembly and wiring.
- Proven to read, analyze and interpret technical procedures and/or governmental regulations.
- Assist and support customers in a professional manner
- Ability to establish and maintain effective working relationships with customers, internal and external associates and management
- Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
- Competent with Microsoft Office – Word, Excel and Outlook
- A positive attitude with a strong customer service mindset.
Benefits
- Comprehensive medical, dental, and vision plans with 100% employee premium coverage
- 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
- 401(k) with 100% match on the first 4% of your contributions
- 8 weeks of fully paid parental leave for eligible employees
- Up to 4 days of paid bereavement leave to support employees during personal loss
- Employee Assistance Program supporting mental, emotional, and financial well-being
- Inclusive culture that values diversity, well-being, and teamwork
- Global career growth opportunities with strong internal promotion record
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationcommissioningtestingintegrationoptimizationmaintenancerepairelectrical assemblyelectronic assemblytroubleshooting
Soft skills
customer servicecommunicationrelationship buildingproblem-solvingteam collaborationtrainingprofessionalismpositive attitudeadministrative skillssafety awareness
