Field Service Engineer – Level 1
ZEISS Group
Electron
Field Engineer 1
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $63,800 - $95,700 per year
Job Level
JuniorMid-Level
About the role
- Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting and basic service repairs on customer equipment
- Assist more experienced field engineers with equipment installations and more complex repairs
- Proactively engage with other team members to ensure appropriate solution for the customer
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Requirements
- Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment
- High school diploma/GED and 4 years of relevant experience
- Graduate of the GEHC Apprentice Program
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Benefits
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancetroubleshootingservice repairsequipment installationscustomer equipment servicingdocumentation of work performedcorrective action planselectronic equipment servicingWeb applicationsMicrosoft suite
Soft skills
customer satisfactiontimely communicationrelationship managementproblem-solvingteam collaborationmulti-taskingprioritizationadaptabilityengagementfollow-up
Certifications
Associate degreeGEHC Apprentice Programvalid Driver’s License
