About the role
- Act as the technical lead on Salesforce Service Cloud projects, serving as the bridge between technology, business, and product.
- Design and validate technical solutions, ensuring adherence to Salesforce best practices and alignment with client needs.
- Coordinate development activities, perform code reviews, and provide technical support to the team.
- Actively participate in defining system architecture and integrations (REST, SOAP, middleware, etc.).
- Support the construction and maintenance of CI/CD pipelines for Salesforce.
- Troubleshoot complex problems and propose sustainable solutions.
- Ensure technical governance of the Salesforce environment (versioning, security, testing, documentation, etc.).
- Contribute to the team's technical growth by providing mentorship, conducting code reviews, and sharing knowledge.
Requirements
- Proven experience as a Tech Lead or Architect on Salesforce Service Cloud projects.
- Proficiency in Apex, Lightning Components (LWC), SOQL/SOSL, Flows, and Process Builder.
- Experience developing and customizing Service Cloud (Cases, Omni-Channel, Knowledge, Entitlements, SLAs).
- Experience integrating Salesforce with legacy systems/APIs.
- Ability to translate business requirements into scalable technical solutions.
- Knowledge of DevOps for Salesforce (such as Gearset, Copado, SFDX, Git).
- Fluent English (reading, writing, and speaking).
- Salesforce certifications (e.g., Service Cloud Consultant, Platform Developer I/II, Application Architect).
- Experience with agile methodologies (Scrum, Kanban).
- Knowledge of other Salesforce clouds (Experience, Sales, Marketing).
- Experience managing teams and providing technical mentorship.
- Participation in international or large-scale projects.
- Meal/Food allowance (Meal Voucher/Food Voucher)
- Medical insurance
- Dental insurance
- Day Off
- Gympass
- Childcare assistance
- Pet assistance
- Fuel allowance
- Home office allowance
- Educational reimbursement
- E-learning - Stefanini Academy with a variety of courses
- Mentoring - Mentoring platform (an opportunity to meet people, develop skills, and share experiences)
- Discounts for undergraduate, postgraduate, language courses, and other training
- Perks and discounts at top establishments
- Leadership Development Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ApexLightning ComponentsSOQLSOSLFlowsProcess BuilderService CloudDevOpsRESTSOAP
Soft skills
technical leadershipmentorshipproblem-solvingcommunicationteam managementcollaborationtechnical supportknowledge sharingadaptabilitybusiness translation
Certifications
Service Cloud ConsultantPlatform Developer IPlatform Developer IIApplication Architect