Senior Instructional Designer
USAA
Operations Associate, Learning and Development
Gartner
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Florida, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $43,000 - $60,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Enable a globally consistent training experience through proactive coordination with team members and stakeholders across multiple functions, regions, and geographies.
- Execute a common global standard pertaining to course scheduling and management, course communication, materials preparation, course follow up and reporting.
- Leverage existing technology and tools to run back-end processes for existing programs ensuring they are fit for purpose to deliver programs at scale.
- Maintain and update Learning Portals and supporting materials housed on Intranet or in cloud-based solutions.
- Identify areas for process improvements and collaborate with Operations leadership to implement.
- Support broader global L&D activities and firm wide initiatives.
- Provide LMS support for all programs that may require it.
- Provide excellent front line customer service for new hires, program stakeholders, managers and recruiters relating to all programs supported.
- Support management with operationalization of new programs and ensure currently supported programs maintain best practice and updated processes.
Requirements
- Bachelor’s Degree or 1 -2 years of HR or relevant professional experience
- Superior problem-solving ability
- Demonstrated initiative and resourcefulness
- Strong process/project management skills
- Excellent prioritization and organizational skills
- Excellent written and oral communication skills
- Strong attention to detail
- Effective time management skills and ability to work well under pressure
- Intermediate to advanced knowledge of MS Office suite (e.g., Excel, Outlook, PPT)
Benefits
- generous PTO
- a 401k match up to $7,200 per year
- the opportunity to purchase company stock at a discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process managementproject managementLMS supportcourse schedulingmaterials preparationreportingprocess improvementcustomer servicecloud-based solutionsLearning Portals
Soft skills
problem-solvinginitiativeresourcefulnessprioritizationorganizational skillswritten communicationoral communicationattention to detailtime managementability to work under pressure
Certifications
Bachelor’s Degree
