Learning Specialist
Claire's
Software Training Specialist
LivCor, a Blackstone Portfolio Company
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $120,000 per year
Job Level
JuniorMid-Level
About the role
- Facilitate engaging end-user training for our newly developed in-house revenue management system
- Deliver comprehensive training sessions to diverse audiences, both virtually and in-person, across multiple partner organizations
- Some travel is required
- Develop and maintain clear, user-friendly training materials, including guides, presentations, and quick-reference tools
- Provide hands-on demonstrations of software functionality and key workflows to ensure practical understanding
- Address user questions and troubleshoot basic technical issues during training sessions, providing immediate support and clarification
- Gather valuable user feedback to identify areas requiring additional support, clarification, or future training enhancements
- Collaborate closely with internal teams and stakeholders (e.g., product development, support) to ensure training content and delivery align seamlessly with business processes and system updates
- Support post-training follow-up and refresher sessions as needed to reinforce learning and address evolving user needs
- Champion user confidence and familiarity with the new system, ultimately driving high adoption rates
- Coordinate with operating partners to ensure training is supportive of their leasing processes and reinforces pre-established guidelines
Requirements
- 2+ years of corporate training experience, preferably in software
- Prior experience conducting systems/technology training highly preferred
- 5+ years of experience in multifamily; exposure to revenue management heavily preferred
- Excellent presentation and communication skills; ability to simplify complex technical information
- Strong problem-solving skills and proficiency with virtual training platforms
- Experience drafting or editing training materials (PowerPoint and live environment training)
- Experience with property management systems and revenue management systems a plus
- Experience assisting with UAT or software rollouts is a plus
Benefits
- Generous 401(k) match to help you plan for the future
- Fertility, adoption, and surrogacy support to grow your family your way
- Comprehensive health benefits, including medical, dental, and vision
- Hybrid work model with offices in Chicago, NYC, Atlanta and Dallas
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
corporate trainingsystems trainingtechnology trainingdrafting training materialsediting training materialsuser acceptance testing (UAT)software rolloutsrevenue managementproperty management systems
Soft skills
presentation skillscommunication skillsproblem-solving skillsuser engagementcollaborationfeedback gatheringtraining facilitationadaptability
