Develop and maintain training materials, e-learning modules, job aids, and facilitator guides.
Facilitate virtual and in-person training sessions for store leaders, associates, and corporate teams.
Ensure training aligns with Claire’s brand standards, operational priorities, and business goals.
Support onboarding programs to ensure new hires are set up for success.
Partner with HR and Operations to identify learning needs and create targeted development solutions.
Track training participation, completion rates, and impact on performance metrics.
Gather learner feedback and continuously refine programs for greater engagement and effectiveness.
Work closely with subject matter experts to ensure accuracy and relevance of training content.
Support rollout of new initiatives, technology, and processes by providing clear, effective training.
Requirements
Bachelor’s degree in Education, Human Resources, Organizational Development, or related field
2–4 years of experience in training, learning & development, or retail operations
Strong facilitation skills with experience engaging both in-person and virtual audiences
Proficiency with LMS platforms, e-learning tools, and Microsoft Office Suite
Excellent organizational, communication, and project management skills
Ability to travel to stores and distribution centers as needed
Benefits
medical, dental, and vision insurance
voluntary welfare plans
bonus plan eligibility
401(k) match
vacation time
sick time* and paid leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training materials developmente-learning module creationfacilitator guide developmenttraining program evaluationlearner feedback analysisperformance metrics trackingonboarding program supporttargeted development solutionscontent accuracy verification