Gainwell Technologies

Program Manager

• Builds and manages client relationships, with support from Program Director, ensuring client satisfaction
• Works with client(s) to design the project approach and develop implementation plans
• Oversight and management of contracts, specific products/services or special projects
• Continuous monitoring and timely reporting to leadership of progress towards business goals
• Manages, prepares and monitors budget and revenue expectations for assigned client(s)
• May supervise additional account management staff (i/e Program Specialist)
• Actively manage projects across non-direct reports, while recommending program changes as needed
• Ability to quickly escalate any risk(s) and implement risk mitigation solutions

Software Engineer

• Own end-to-end development, maintenance, and enhancement of the corporate website on the WordPress VIP platform
• Architect and build custom Gutenberg blocks, themes, and plugins aligned with VIP code standards
• Manage VIP CLI deployments, Git-based workflows, and code reviews
• Ensure security, uptime, performance, and compliance with WordPress VIP best practices
• Troubleshoot production issues and coordinate with WordPress VIP support
• Provide architectural guidance for scalability and long-term platform health
• Lead website migrations, redesigns, and platform upgrades as needed
• Continuously optimize site speed, Core Web Vitals, and SEO health
• Build conversion-optimized landing pages on HubSpot CMS for paid campaigns
• Develop custom HubSpot templates and modules using HubL
• Leverage HubDB for dynamic content where required
• Implement A/B testing, smart content, and form integrations
• Ensure seamless integration with HubSpot workflows, and tracking pixels
• Optimize Core Web Vitals (LCP, FID, CLS) across the website and landing pages
• Implement technical SEO best practices (schema, sitemaps, canonical tags, meta)
• Configure and maintain Google Analytics 4, Google Tag Manager, Search Console
• Set up UTM tracking, conversion tracking, and marketing pixels (LinkedIn Insight Tag, Demandbase tag, Meta Pixel)
• Translate Figma / Adobe XD designs into pixel-perfect, responsive code
• Ensure WCAG 2.1 accessibility compliance
• Deliver cross-browser and mobile-first experiences
• Enforce adherence to Gainwell brand guidelines
• Partner with Design, Campaign Managers, MarTech, and SEO teams
• Support marketing team with rapid landing page turnarounds (24–48 hours) for paid campaigns
• Mentor junior developers and establish best practices across the team
• Document code, workflows, and deployment processes
• Maintain staging → production discipline and version control (Git)
• Drive process improvements and technology roadmap recommendations

Senior WordPress VIP Developer

Manager

• Develops and maintains account/region standards and procedures for configuration management controls
• Identifies issues, recommends revisions, and escalates as appropriate
• Interprets configuration management activities and tools for project activities
• Works with project managers to develop configuration management plans, milestones, and schedules
• Ensures version control integrity for software and non-software components
• Audits configuration management activities and reports findings to project managers

Configuration Manager

• Develops and maintains account/region standards and procedures to ensure that configuration management controls are capable of supporting deployment activities and implementations to meet business needs
• Identifies issues, recommends revisions and escalates as appropriate
• Interprets configuration management activities and tools as defined for the account and applies them to project activities
• Works with the project manager to develop configuration management plans, milestones, and schedules for projects
• Decomposes configuration items into appropriate configuration units to define the technical components required to satisfy the specified requirements of the project or tasks
• Ensures version control integrity for software and non-software components by establishing permissions and protecting environments for code libraries
• Audits configuration management activities by validating results against the baseline
• Reports findings to project manager, recommending revisions as appropriate
• Develops technical installation guidelines and other documentation of hardware and software standards to facilitate tracking
• Assists customers and support personnel in understanding product configuration
• Provides leadership and work guidance to less experienced personnel

Business Analyst

• Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes
• Coordinate workstreams and teams on IT projects to align solutions with client business priorities
• Demonstrate your knowledge as SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results
• Delegate work across teams, and coach and monitor project team members to plan, design and improve complex business processes and modifications
• Streamline workflows across clients and technical personnel to determine, document and oversee carrying out system requirements
• Support quality control as you approve and validate test results to verify that all requirements have been met

Project Manager

• Develop and maintain Integrated Master Schedules (IMS) for all customer service requests (CSRs) under 500 hours
• Develop and maintain detailed project schedules for initiatives exceeding 500 hours
• Establish logical task relationships, dependencies, milestones, and critical paths within project schedules
• Ensure schedules align with project objectives, contractual requirements, and delivery commitments
• Coordinate schedule reviews with Project Managers, technical leads, business stakeholders, and leadership teams
• Facilitate discussions to reconcile scheduling conflicts and ensure schedule accuracy
• Prepare and submit project schedules for client review and approval
• Track schedule approvals and maintain approval documentation
• Respond to client schedule comments and feedback
• Work with project managers and delivery teams to address client concerns and incorporate approved changes
• Conduct weekly schedule review meetings with client stakeholders
• Present schedule performance metrics
• Prepare and distribute Schedule Summary Reports
• Track schedule-related action items through completion
• Ensure project tasks and activities are incorporated into approved schedules

Project Scheduler / Project Manager

• Assists in planning and designing business processes;
• Assists in formulating recommendations to improve and support business activities;
• Assists in analyzing and documenting client's business requirements and processes;
• Communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates;
• Assists in creating basic test scenarios to be used in testing the business applications;
• Assists in developing and modifying systems requirements documentation to meet client needs;
• Participates in meetings with clients to gather and document requirements and explore potential solutions;
• Executes systems test from existing test plans;
• Assists in analyzing testing results in all phases;
• Participates in technical reviews and inspections to verify intent of change.

Associate Business Analyst

Director

• Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services
• Establish transformation priorities aligned to business objectives, service commitments, and continuous improvement goals
• Define and implement transformation communication and change adoption strategy across delivery organizations
• Define and implement transformation success metrics (e.g., process definition and implementations, quality, productivity)
• Ensure execution aligns with approved transformation plans, timelines, and quality standards
• Monitor execution progress, risks, and dependencies across multiple programs, ensuring timely resolution and escalation as needed
• Provide executive-level updates on transformation progress, risks, and outcomes
• Serve as the primary escalation point for transformation-related risks, issues, and dependencies

Director, Transformation – Testing & Quality Services

• Build and maintain WFM models for short term and long-term planning
• Build and establish operating model to build engagement between the WFM & P capability and operations
• Act as strategic leader to establish and mature the WFM&P capability and eventually scale for transactional work
• Provide thought-leadership to identify and forecast the critical workforce requirements necessary to execute strategic business plans
• Work with Operations, finance, HR, transformation and analytics to optimize resource allocations and margins
• Develop and implement an overall strategic workforce planning roadmap which effectively aligns industry best practices with the current talent position
• Serve as a trusted advisor and subject-matter expert for all workforce planning activities across Operations
• Continuously assess existing workforce plans to ensure practical business alignment and exhibit the ability to lead cross-functional teams in the design of alternative approaches
• Lead and facilitate workforce planning initiatives including, but not limited to, critical role/capability identification, sourcing and location strategies, environmental scanning, gap analysis, risk analysis, and action planning
• Applies a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition

Workforce Management Director

Call Center Representative

• Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms
• Listen carefully to questions and concerns, providing clear and accurate information
• Document all interactions, feedback, and resolutions accurately in the CRM or case management system
• Collaborate effectively with team members and supervisors to coordinate support
• Meet or exceed established KPIs, including call quality, handle time, and customer satisfaction

Contact Center Provider Services

Product Manager

• oversee the entire lifecycle of products
• develop and maintain strong relationships across product lines
• manage and prioritize ideas and enhancement requests
• lead and participate in business and industry workgroups
• develop and champion business cases for new initiatives

Pharmacy Product Manager

• Support Gainwell in developing innovative, purpose-built technologies and solutions
• Lead small project management teams assisting in project managing components of a larger technological program
• Help oversee functional individual contributors on a project team by delegating work to others and providing direction for timely, high-quality work
• Manage project schedules and scope, assist in creating the project budget, oversee deliverables for quality and assist in staffing projects
• Identify and mitigate risk through status reporting and project updates to ensure project timeliness and quality
• Manage client, company and project team expectations for performance by measuring and communicating project metrics

• Analyze this and help create innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.
• Collaborate with a team of business analysts making client recommendations that can improve business processes.
• Translate your client’s business needs from the requirements generated for our technical teams into simpler non-tech language.
• Help your team analyze and document systems requirements and business processes.
• Build basic conceptual data and process models to quantify the potential impact of changes to the system.
• Verify that client requirements are built into the system design by executing and analyzing basic test case scenarios from existing test plans.
• Be part of technical reviews and inspections with senior leaders to ensure the final product meets client expectations.
• Expand your technical skills in software applications such as Microsoft Excel, SQL or Visio to enhance your expertise in this role.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Healthcare Contact Center Agent

Data Analyst

• designing, computing, validating, and explaining healthcare quality measures
• serving as a subject‑matter expert for PCMH measures
• implementing and maintaining measure logic across annual specification updates
• ensuring data quality and methodological integrity
• supporting internal reviews, client reporting, and audit inquiries

Program Manager

Senior WordPress VIP Developer

Configuration Manager

Configuration Manager

Business Analyst

Project Scheduler / Project Manager

Associate Business Analyst

Director, Transformation – Testing & Quality Services

Workforce Management Director

Contact Center Provider Services

Pharmacy Product Manager

Project Manager

Associate Business Analyst

Healthcare Contact Center Agent

Experienced Data Analyst