Workforce Management Director

Gainwell Technologies

Director of Workforce Management at Gainwell Technologies focusing on effective workforce optimization and operational strategies for large-scale operations.

Posted 7/8/2026full-timeRemote • Texas • 🇺🇸 United StatesLead💰 $116,100 - $165,800 per yearWebsite

About the role

Key responsibilities & impact

Build and maintain WFM models for short term and long-term planning
Build and establish operating model to build engagement between the WFM & P capability and operations
Act as strategic leader to establish and mature the WFM&P capability and eventually scale for transactional work
Provide thought-leadership to identify and forecast the critical workforce requirements necessary to execute strategic business plans
Work with Operations, finance, HR, transformation and analytics to optimize resource allocations and margins
Develop and implement an overall strategic workforce planning roadmap which effectively aligns industry best practices with the current talent position
Serve as a trusted advisor and subject-matter expert for all workforce planning activities across Operations
Continuously assess existing workforce plans to ensure practical business alignment and exhibit the ability to lead cross-functional teams in the design of alternative approaches
Lead and facilitate workforce planning initiatives including, but not limited to, critical role/capability identification, sourcing and location strategies, environmental scanning, gap analysis, risk analysis, and action planning
Applies a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition

Requirements

What you’ll need

Ten or more years’ experience in workforce management and planning for large transaction or call operations
5 or more years of experience leading a workforce management function
Proven experience developing and managing workforce models for a variety of domains in health care operations
Experience leveraging analytics applied to models to improve workforce model precision and accuracy

Benefits

Comp & perks

generous, flexible vacation policy
a 401(k) employer match
comprehensive health benefits
educational assistance
a variety of leadership and technical development academies to help build your skills and capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Workforce Planning ModelsResource Allocation OptimizationGap AnalysisRisk AnalysisEnvironmental Scanning

Soft Skills

Thought LeadershipTrusted Advisor