Gainwell Technologies

QA Engineer

• Serves as a Quality Assurance (QA) subject matter expert for the Customer Experience (CX) organization
• Performs quality evaluations across all channels
• Analyzes evidence to assess quality and improve performance
• Provides hands-on support for DDIs, GTGs, and projects
• Serves as peer coach, mentor, and provides work guidance
• Collects and analyzes quality and defect metrics

Senior Quality Assurance Professional

Product Designer

• design and deliver enterprise-level product solutions, leveraging user-centered design and modern development practices
• lead or guide the end-to-end product development lifecycle, ensuring solutions are scalable, integrated, cost-effective, and aligned with business objectives
• champion best-in-class UX principles, including accessibility (WCAG compliance), usability, and inclusive design
• collaborate cross-functionally with UX designers, developers, and business teams to ensure seamless and cohesive user experiences
• provide strategic product guidance to stakeholders, including feature recommendations, technology direction, and vendor selection
• ensure solutions align with customer business value, enhancing productivity and improving end-user interactions
• stay current with emerging technologies and UX trends, driving innovation in product design and delivery
• contribute to or lead proposal development and business growth initiatives
• mentor and guide junior team members, fostering a culture of collaboration, innovation, and excellence
• represent Gainwell through presentations, user groups, and industry forums, showcasing product capabilities and thought leadership

UX/UI Product Developer

Business Analyst

• Supports business, policy, and technical execution across MMIS and/or the Medicaid Pharmacy environment.
• Acts as the primary Domain SME and trusted advisor on business processes and regulatory impacts.
• Ensures compliance alignment and validates solution design.
• Lead and participate in requirements and design sessions with clients and teams.
• Develop and maintain domain design documentation and ensure accuracy of requirements.

Business Analyst – MMIS, Pharmacy

• Contribute skills to improve health and well-being for vulnerable communities
• Support PMO reporting and analytics, including executive dashboards, status reporting, variance analysis, and trend insights
• Own and maintain delivery management artifacts such as RAID logs, action trackers, decision logs, and integrated schedules
• Manage delivery cadences (weekly, monthly, quarterly), including preparation, input collection, follow-ups, and closure
• Partner closely with PMO Lead to manage time, priorities, and dependencies across multiple workstreams
• Support client-facing and internal meetings, including agenda prep, materials, notes, and action tracking
• Work across tools such as Excel, Power BI, ServiceNow, Smartsheet/MS Project, Jira/ADO, and SharePoint to ensure data consistency and traceability
• Help translate raw delivery data into clear communications for leadership and client stakeholders
• Proactively identify execution gaps, reporting risks, and follow-up items before they become escalations

Senior PMO Business Analyst

Analyst

• Support the optimization of our telephony platform within the Performance Enablement Organization (PEO).
• Translate business, operational, and compliance requirements into clear, well-documented system configurations.
• Focus on hands-on configuration, testing, and documentation.
• Partner closely with operational leaders, Product Experience Owners (PXOs), reporting, enablement, and technology teams to configure, test, and maintain our telephony solution aligned to best practices and enterprise standards.

Operational Analyst – Telephony Product Configuration

• Support the optimization of Verint WFM platform within the Performance Enablement Organization (PEO).
• Translate business, operational, and compliance requirements into clear, well-documented system configurations.
• Configure, test, and maintain Verint solutions aligned to best practices and enterprise standards.
• Partner with operational leaders to understand business needs and pain points.
• Document all configuration decisions, dependencies, and impacts.
• Support enterprise governance standards for configuration, naming conventions, versioning, and change management.
• Operate effectively in an agile, matrix‑based environment.

Operational Analyst – Verint Workforce Management Configuration

• Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities
• Translate business, operational, and performance requirements into clear, governed system configurations
• Partner with Product Experience Owners (PXOs), operational leaders, reporting, enablement, and technology teams
• Configure KPIs, scorecards, performance hierarchies, and dashboards within Verint Performance Management
• Gather, analyze, and document detailed business and functional requirements
• Maintain documentation to support auditability, knowledge transfer, and reduced single point dependency

Operational Analyst – Verint Analytics, Performance Configuration

• Support the execution and optimization of enterprise Verint Quality Management (QM) and Automated Quality Management (AQM) capabilities within the Performance Enablement Organization (PEO)
• Translate business, operational, and compliance requirements into clear, well‑documented system configurations
• Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation
• Maintain clear documentation to enable knowledge transfer and reduce single‑point dependency
• Partner with Quality leaders and operational stakeholders to understand business needs
• Gather, analyze, and document detailed business and functional requirements

Operational Analyst – Verint Quality Execution

Security Engineer

• Provides engineering analysis, design and support for firewalls, routers, networks and operating systems.
• Performs vulnerability scans using vendor utility tools.
• Monitors security audit and intrusion detection system logs for system and network anomalies.
• Monitors user access process to ensure operational integrity of the system.
• Enforces the information security configuration and maintains system for issuing, protecting, changing and revoking passwords.
• Develops technical and programmatic assessments, evaluates engineering and integration initiatives and provides technical support to assess security policies, standards and guidelines.
• Implements, enforces and communicates security policies and/or plans for data, software applications, hardware and telecommunications.
• Performs product evaluations, recommends and implements products/services for network security.
• Validates and tests security architecture and design solutions to produce detailed engineering specifications with recommended vendor technologies.
• Develops, tests and operates firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools.
• Reviews and recommends the installation, modification or replacement of hardware or software components and any configuration change(s) that affects security.
• Provides enforcement of security directives, orders, standards, plans and procedures at server sites.
• Ensures system support personnel receive/maintain security awareness and training.
• Maintains data and communicates to management the impact on business/customer caused by theft, destruction, alteration or denial of access to information.

Senior Information Security Engineer

Financial Planning and Analysis

• Manage the annual budget and monthly forecast process and interpret, summarize, and upload this information to financial systems
• Prepares relevant presentations of this information to support business decisions and communicate with management, finance leadership, and the corporate office
• Performs complex financial analyses including budgeting, trend analysis, forecasting, and financial modeling; develops and implements cost distribution methods and reviews journal entries to meet business needs
• Monitors division and department adherence to approved budget to ensure compliance
• Coordinates, compiles and presents variance analysis along with conclusions to management monthly
• Makes recommendations for financial planning as appropriate to meet business needs
• Analyzes budget, monthly forecast and other financial information and prepares presentations with recommendations to senior management and corporate office; regarding financial issues
• Make recommendations for process or procedural changes, including training documentation and presentation to other organizations
• Ensure processes and procedures are documented and reviewed/updated on a regular basis
• Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility

Finance and Accounting

Pharmacist

• Review Prior Authorization requests from medical professionals to ensure alignment with Preferred Drug List (PDL) criteria and current clinical guidelines
• Support Peer to Peer discussions with medical providers to discuss Prior Authorization reviews
• Collaborates on the refinement of consultation scripting; solicits and utilizes input from those contacted toward scripting improvements
• Contributes to the success of the Clinical Call Centers and Prior Authorization department by assisting with the implementation and management of both written and verbal communications to members and physicians
• Is available for consultation on pharmacy-related questions and issues for others within the organization
• Contributes to program improvements by using continuous quality improvement processes

Prior Authorization Pharmacist

Manager

• Cultivate client relationships and be the voice of Gainwell as a trusted advisor and thought leader
• Manage the operations of your account, including SLAs, security remediation, outage management, resource oversight, staffing, project health, implementations, and quality assurance
• Understand the data and own the outcomes for your client
• Develop a client-centered innovation agenda to proactively engage with client on their business needs and goals
• Harness Gainwell innovative spirit to meet and exceed contractual commitments
• Guide and mentor the delivery and operations team for your account
• Manage the financial quality of the account

Account General Manager

Software Engineer

• Develop your career as you support Gainwell’s focus on creating innovative, purpose-built technologies and solutions to deliver better health and human services outcomes
• Codes, tests, debugs, implements, and documents programs
• Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
• Gathers information from the system, analyzes program and time requirements, and prepares documentation to change existing programs
• Researches and analyzes existing systems and program requirements, under periodic supervision
• Designs programs for projects or enhancements to existing programs
• Writes specifications for programs of low to moderate complexity
• Assists in resolving production support problems
• Develops and suggests alternative approaches to resolving problems
• Develops test plans to verify logic of new or modified programs
• Identifies issues as appropriate
• Creates appropriate documentation in work assignments such as program code, and technical documentation
• Conducts quality assurance activities such as peer reviews

Batch Developer, UNIX, C, SQL

Operations

• Provide operational product experience ownership for the enterprise Verint Operations Manager platform within the Performance Enablement Organization (PEO)
• Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives
• Define enterprise standards for task design, workflow structure, prioritization, and execution governance
• Translate operational execution requirements into platform capabilities, configuration standards, and system requirements
• Ensure operational workflows align with performance, compliance, and service-level expectations
• Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks
• Serve as a trusted advisor and subject matter expert to operational leaders and execution teams
• Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities
• Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution
• Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility
• Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives
• Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making
• Operate effectively in an agile, matrix based environment

Product Experience Owner – Verint Operations Manager

Project Manager

• Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
• Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones
• Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams
• Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables
• Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions
• Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live
• Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes
• Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements
• Identify, assess, and proactively mitigate risks across operational and technology dependencies
• Lead governance routines, including executive status reporting, risk escalation, and decision-making forums
• Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients
• Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes
• Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
• Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement