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Gainwell Technologies

Operational Analyst – Telephony Product Configuration

Gainwell Technologies

. Support the optimization of our telephony platform within the Performance Enablement Organization (PEO).

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $51,700 - $73,800 per yearWebsite

Tech Stack

Tools & technologies
AWS

About the role

Key responsibilities & impact
  • Support the optimization of our telephony platform within the Performance Enablement Organization (PEO).
  • Translate business, operational, and compliance requirements into clear, well-documented system configurations.
  • Focus on hands-on configuration, testing, and documentation.
  • Partner closely with operational leaders, Product Experience Owners (PXOs), reporting, enablement, and technology teams to configure, test, and maintain our telephony solution aligned to best practices and enterprise standards.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
  • 1–3 years of experience in operations analysis, business analysis, telephony or CX platform support roles
  • Exposure to omnichannel environments
  • Experience configuring or supporting enterprise CX/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly preferred.
  • Experience supporting system implementations, enhancements, or preferred migrations

Benefits

Comp & perks
  • generous, flexible vacation policy
  • 401(k) employer match
  • comprehensive health benefits
  • educational assistance
  • leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
operations analysisbusiness analysistelephony supportCX platform supportsystem configurationsystem testingsystem documentationenterprise CX platformssystem implementationsmigrations
Soft Skills
collaborationcommunicationproblem-solvingattention to detailorganizational skills