Operational Analyst – Verint Analytics, Performance Configuration

Gainwell Technologies

. Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities .

Posted 5/19/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $51,700 - $73,800 per yearWebsite

About the role

Key responsibilities & impact

Support the execution and optimization of enterprise Verint Performance Management and Speech & Text Analytics capabilities
Translate business, operational, and performance requirements into clear, governed system configurations
Partner with Product Experience Owners (PXOs), operational leaders, reporting, enablement, and technology teams
Configure KPIs, scorecards, performance hierarchies, and dashboards within Verint Performance Management
Gather, analyze, and document detailed business and functional requirements
Maintain documentation to support auditability, knowledge transfer, and reduced single point dependency

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, related field, or equivalent experience
1–3 years of experience in operations analysis, analytics support, performance management, or CX/WFO platform roles
Experience configuring or supporting enterprise CX/WFO platforms (Verint strongly preferred)
Exposure to omnichannel and back office environments and performance measurement practices

Benefits

Comp & perks

Comprehensive health benefits
401(k) employer match
Generous, flexible vacation policy
Educational assistance
Leadership and technical development academies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

performance managementspeech analyticstext analyticsKPI configurationscorecard configurationdashboard configurationbusiness analysisfunctional requirements documentationoperations analysisanalytics support

Soft Skills

communicationcollaborationorganizational skillsanalytical thinkingproblem-solving