Customer Service Coordinator
Bridgestone Americas
ERP
Customer Experience Regional Director
Gainwell Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,400 - $182,000 per year
Job Level
Lead
About the role
- Directs and drives performance excellence and efficiency for assigned region
- Responsible for initiating and driving operational and strategic initiatives and deployment of automation to achieve financial goals and objectives
- Leads transformation efforts across multiple accounts or projects
- Accountable for coaching and developing account leaders
- Partnering to propel continuous improvement across the operational organization
- Builds, develops, and leads a team of Account Delivery Managers
- Establishes goals and objectives for operational areas and direct reports
- Provides senior managers and staff direction to ensure ongoing improvement of functional policies, procedures, and guidelines
- Effectively supports region ‘sales and solution’ and design, development, and implementation [DDI] efforts
- Interprets data and metrics to anticipate performance challenges and proactively provide recommendations.
Requirements
- 15 or more years leading large scale, geographically disbursed teams in business operations or account leadership roles
- Demonstrated ability to lead strategic and organizational change delivering intended results and outcomes
- Exceptional relationship management skills and ability to influence decisions at executive leadership levels
- Strong executive-level communication and interpersonal skills
- Strong analytical skillset and critical thinking (i.e., ability to compile, interpret and analyze data to make fact-based recommendations and decisions)
- Experience managing 10 or more direct, and 500 or more indirect reports
- Extensive knowledge of business operational areas such as Authorized Services, Customer Contact Centers, Claims, Mailroom, Pharmacy, Provider Enrollment, or Provider Relations
- Industry DDI (design, development, and implementation) acumen of Medicaid or Medicare modules or project related to Authorized Services, Claims, Members Management, Provider Management or Customer Care Operations.
Benefits
- generous, flexible vacation policy
- 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisstrategic change managementoperational excellenceperformance metrics interpretationautomation deploymentproject managementrelationship managementcoachingteam leadershipcontinuous improvement
Soft skills
executive-level communicationinterpersonal skillsinfluencecritical thinkinganalytical skillscoaching and developmentgoal settingproblem-solvingcollaborationadaptability
