Gabtech Global, LLC

Bookkeeper

• Set up new payroll systems or clean up existing ones, including earnings codes, deductions, tax settings, departments, and classes.
• Add and update employee profiles (wages, classifications, benefits, deductions, direct deposit, tax forms, etc.).
• Configure pay schedules (weekly/biweekly/semimonthly/monthly) and ensure they align with company policies.
• Coordinate integration between payroll systems and accounting software (e.g., QuickBooks).
• Maintain accurate PTO, sick leave, and holiday policies within the payroll system.
• Monitor payroll tax settings and ensure proper withholding for federal, state, and local taxes.
• Assist with registration for new state tax accounts (withholding, unemployment) when companies hire in new states.
• Coordinate or assist with filing payroll tax returns (941, 940, state withholding, state unemployment, etc.) and resolve any notices.
• Ensure compliance with wage and hour laws, minimum wage, overtime rules, and other payroll-related regulations.
• Maintain proper documentation for audits and respond to payroll-related inquiries from tax agencies when needed.
• Answer questions from clients and employees about payroll checks, deductions, garnishments, PTO, and tax withholdings.
• Help clients understand payroll reports, payroll tax liabilities, and due dates.
• Provide guidance on best practices for payroll processes and recordkeeping.
• Record payroll journal entries into the accounting system and reconcile payroll-related accounts.
• Assist with monthly bookkeeping tasks such as bank/credit card reconciliations, vendor payments, and basic financial reports.
• Maintain organized digital records of payroll and bookkeeping documentation.

Payroll & Bookkeeping Specialist

Executive Assistant

• Manage and optimize the business owner’s daily calendar, ensuring all time is aligned with priorities and revenue-generating activities.
• Proactively schedule appointments, calls, site visits, interviews, client meetings, and travel.
• Serve as a gatekeeper for the owner’s time — screening requests, prioritizing demands, and eliminating unnecessary administrative burdens.
• Anticipate scheduling conflicts and adjust proactively to maintain productivity and flow.
• Prepare the owner daily with agendas, briefing notes, and follow-up reminders.
• Oversee day-to-day office operations including correspondence, document management, filing systems, and office organization.
• Draft, proofread, and manage all internal and external communications, including client messages, proposals, onboarding documents, and candidate communications.
• Maintain accurate digital records, applicant data, compliance files, and company documentation.
• Manage email inboxes and ensure high-priority messages are addressed promptly.
• Prepare reports, presentations, and documents for sales meetings, owner updates, and team strategy sessions.
• Coordinate candidate interviews, orientations, onboarding, and placement activity with the staffing team.
• Support the flow of job orders, candidate submissions, and client follow-ups to speed up placement cycles.
• Track daily, weekly, and monthly KPIs, including job order volume, placements, and new account activity.
• Assist with vendor relationships, agency partnerships, and compliance documentation.
• Maintain organized workflows that support recruiter productivity and accountability.
• Support the business owner in preparing for sales presentations, client meetings, networking events, and partnership opportunities.
• Conduct light market research and compile potential client lists or industry contacts as requested.
• Create follow-up tasks and ensure commitments from sales meetings are completed on time.
• Eliminate low-value tasks from the owner’s workload to ensure focus remains on growth, expansion, and income-producing priorities.
• Take initiative to identify inefficiencies, propose solutions, and implement improvements without being asked.
• Anticipate needs such as materials, information, scheduling shifts, staffing bottlenecks, and client deadlines.
• Maintain a pulse on the business owner’s preferences, communication style, and work rhythm to support them at a high level.
• Ensure the executive is always prepared, informed, and positioned to succeed each day.

• Answer inbound calls with warmth and professionalism; capture accurate messages and patient details
• Verify insurance benefits thoroughly, with correct distinctions for Occupational Therapy (OT) vs Physical Therapy (PT) coverage
• Confirm DME specifics for custom hand/arm splints (e.g., coverage criteria, allowed quantities, authorization requirements, applicable codes as provided)
• Daily intake/financial tally (basic): Enter totals and key fields as instructed (you’ll be guided on what to capture and how)

Medical Virtual Assistant

Administration

• Daily Monitor the AM Board in ConnectWise Manage (CWM); route tickets to the technical team, close stray or duplicate sales tickets (100–200 at month‑ start).
• Create opportunities for computer quotes, firewall renewals, and MSAs; attach Scope of Work (SOW) spreadsheets and notify the BRM/BDM once ready.
• Clean and update workstation data in CWM & Lifecycle Insights (LCI): serial numbers, expiration dates, location mismatches.
• Add new prospects in CWM & LCI; upload client profiles for potential partners.
• Pull prospect lists for target territories and assist hunters with outreach emails.
• Update the Past‑ Due Opportunities & Industry Vendor List Refresh the Actual‑to‑Forecast Master Sheet.
• Maintain the Won vs Lost Business Opportunities Tracker.
• Send the morning Quote Tracker to highlight any backlog.
• Remind the team to complete their weekly forecasts and reports.
• Prepare and update MSA and Firewall Renewal opportunities; coordinate review with the BRM.
• Assist in Competitor Analysis and Dx Discovery report formatting.
• Draft, format, and mail introductory letters & envelopes for new prospects.
• Update Microsoft license counts in CloudRadial per SOP.
• Provide data support for quarterly partner business reviews (BRM Report for Mat).
• Maintain BrightGauge and Lattice dashboards and KPIs visible to the sales team.
• Communicate proactively across departments to resolve data discrepancies or process gaps.

Sales Administration Specialist

Marketing

• Drive growth for podcast and online course business
• Build and scale distinctive brand
• Develop and maintain brand identity
• Design marketing strategies for online course launches
• Implement growth strategies for podcast listeners

Marketing Manager

Systems Engineer

• Design, build, test, deploy, and support hosted solutions for clients within the client’s private cloud or Azure cloud.
• Build and support environments leveraging Windows Remote Desktop, Azure Virtual Desktop, or Citrix Cloud.
• Design and implement technology solutions for customer environments and projects, ensuring compliance with client’s standards.
• Install, configure, maintain, and support applications and servers in Microsoft Azure and client’s data centers.
• Build servers and configure infrastructure to meet defined specifications and best practices.
• Configure and deploy standalone or hybrid managed services in client environments.
• Build, integrate, and support Microsoft Active Directory based on client requirements and client’s best practices.
• Build and maintain Microsoft Office 365 email environments.
• Demonstrate understanding of Fintech applications (e.g., Thomson Reuters, CCH), including configuration, performance management, updates, and support.
• Migrate client data and applications from existing environments to client’s environments, ensuring functionality, adherence to standards, and client satisfaction.
• Understand client workflows and provide technical direction and troubleshooting before, during, and after full client implementation.
• Continuously document, evaluate, and drive maintenance and process improvement specifically within the client implementation environment.
• Perform system engineering tasks including design, installations, upgrades, configuration, systems monitoring, troubleshooting, and support.
• Script, automate, and orchestrate system provisioning and maintenance using DevOps tools and technologies to increase efficiency and consistency.
• Perform real-time client support via phone and chat and respond to tickets submitted through portals or email.
• Troubleshoot and resolve issues reported by client’s monitoring systems and clients.
• Act as an escalation point for complex or new product deployments within the client’s technical teams.
• Initiate and manage escalations with other teams, partners, or vendors while communicating resolution status to clients.
• Implement process improvements, leveraging new tools and technologies as appropriate.
• Provide analysis of new technologies to enhance the client implementation process and increase client satisfaction.
• Suggest innovative and creative ideas to improve internal processes and service delivery.
• Work with and supervise vendor interactions for installations and support.
• Collaborate with other teams to improve resolution rates, reduce escalations, and support task automation.
• Create and update knowledge documentation to assist in onboarding and skill development for client employees.
• Train new and existing staff in technologies, systems, and related procedures.
• Actively commit to professional development and continually improve technical and communication skills.
• Participate in a 24/7 on-call rotation and perform occasional off-hours work as required.
• Demonstrate flexibility in scheduling to meet position demands.
• Cooperate with teammates to nurture a culture of openness, expertise, and strong client focus.
• Accept additional duties as assigned from time to time.

• The Service Coordinator is responsible for attaining maximum utilization of technical resources through daily dispatch and coordination of service requests.
• Perform service request intake from clients; assign and schedule tasks for techs based on urgency and maintenance activities and conduct continuous service level audits of client-facing communications.
• Assign new service tickets within ticket SLO time constraint.
• Monitor the service desk dashboard and coordinate timely response to customer communications.
• Re-assign engineering tickets when needed due to critical priorities.
• Keep leads and engineers current on shifting ticket priorities.
• Daily review of engineer time entries and follow-up on necessary corrections.
• Daily review of upcoming and completed maintenance execution and flagging work items requiring additional action.
• Assign all reactive and proactive tickets for support to the appropriate technical resource for quickest resolution for the client.
• Ensure tickets move through the ticket lifecycle on time.
• Coordination of assigned support tickets to ensure maximum utilization of billable resources and work with other teams if further utilization is necessary.
• Assist with coverage of dispatch function as needed due to PTO, absence, lunch breaks, etc.
• Communication with clients as required to gather additional information if a ticket is unclear.
• Communication with internal resources as required. For example: to alert technicians of high and critical priority issues, coordinate with account managers about client requests or issues, and to alert team leads of critical issues or scheduling requirements.
• Ensure timely turnaround of client requests.
• Ability to work in a team and communicate effectively.
• Improve usage and increase productivity of IT support resources.
• Escalate service requests that cannot be scheduled within agreed service levels.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Enter all work as service tickets or activities into ConnectWise.
• Quality Control: every ticket’s set up before assigning proper resources.
• Participate with the change management process regarding future resource planning and work scheduling.
• Support department goals by monitoring and following up with backlog tickets.
• Communicate trends, significant problems, and unexpected delays to peers and leadership.
• Improve processes by recommending and assisting in the execution of new ideas.
• Escalate issues to Engineers and other technical teams as necessary.
• Cooperate with other employees to create a trusting, honest, and productive work team.
• Accept other duties as they are assigned from time to time.

Service Coordinator – Systems Engineering

• Conduct high-quality outbound B2B calls using Ultatel to engage prospects
• Adapt communication style to match U.S. business culture and maintain a professional tone
• Send well-written follow-up emails with relevant info sheets and supporting materials
• Keep detailed and organized records of outreach activities, responses, and scheduled appointments
• Work closely with the client’s U.S.-based team to ensure consistent messaging and alignment with outreach goals
• Follow provided call scripts and FAQs while handling spontaneous objections professionally
• Successfully set appointments for qualified prospects
• Sponsorship Program Caller: contact business vendors to present sponsorship opportunities and secure appointments
• Lead Generation Caller: reach out to school administrators to introduce services and generate qualified leads

Telemarketer

Content Marketing Manager

• Design and repurpose content into multiple engaging formats
• Develop curriculum and structured learning content
• Integrate AI tools into workflows to streamline production
• Translate audio into assets such as explainer videos, workbooks, or PDFs
• Enhance brand voice and visibility to attract business coaches
• Collaborate with leadership to align content initiatives
• Provide accurate time tracking and turnaround insights
• Participate in a creative test project as part of selection

AI Content Creation Specialist

Project Manager

• Serve as primary liaison between internal departments and account managers to facilitate effective communication
• Collaborate with agency departments to develop and execute strategic plans, projects, reports, budgets, and timelines
• Gather project requirements and assign tasks to appropriate team members to ensure efficient workflow
• Ensure internal review and approval of all project components before submission to account managers and clients
• Generate and distribute project documentation including proposals, creative briefs, estimates, timelines, and status reports
• Manage time and financial resources to ensure projects are completed on schedule and within budget
• Attend internal meetings, including scrum calls and department meetings, to provide updates and ensure alignment
• Maintain organized server folders and documentation for easy reference and retrieval
• Mentor and train Junior Project Managers
• Prepare special projects and reports as directed; uphold company policies and professional standards

Collections

• Remote, full-time Accounts Receivable / Collections Specialist reporting to Collections Manager
• Manage portfolio of past-due accounts, prioritize by aging and impact
• Serve as primary customer contact; resolve billing issues and inquiries
• Analyze aging trends, credit balances, and payment discrepancies
• Investigate and resolve billing disputes and reconcile discrepancies
• Collaborate with Account Managers and internal teams to facilitate payments
• Project-based 3-month contract, Mon-Fri 9am-5pm EST

Collections Specialist, Project-Based

• Remote position as Collections Specialist / Accounts Receivable Analyst.
• Manage a portfolio of past-due accounts and prioritize by aging and impact.
• Serve as primary customer contact for billing inquiries and dispute resolution.
• Analyze aging trends, credit balances, and payment discrepancies.
• Investigate and resolve billing disputes efficiently.
• Collaborate with Account Managers and internal teams to facilitate payments.