Gabtech Global, LLC

Technical Lead, M365 Focus

Gabtech Global, LLC

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

AzureCloudCyber SecurityITSM

About the role

  • Serve as the final escalation point for complex or high‑severity technical issues requiring advanced troubleshooting expertise.
  • Diagnose and resolve advanced issues across networking, virtualization, and security platforms as well as Microsoft 365, Windows 11 and Windows Server operating systems.
  • Provide real‑time support and guidance to Tier 1–3 analysts during high‑priority escalations.
  • Perform deep‑dive technical analysis of recurring issues to identify patterns and implement permanent resolutions.
  • Monitor security alerts across monitoring platforms.
  • Triage alerts based on severity, business impact, and SLAs.
  • Own and resolve Tier 3+ or escalated tickets from monitoring systems.
  • Ensure escalated tickets contain complete documentation.
  • Resolve issues within SLA expectations.
  • Communicate with clients and stakeholders during alert‑identified risks or degradation.
  • Advise teams and clients on best practices.
  • Collaborate on design and optimization initiatives.
  • Mentor analysts on advanced troubleshooting skills.
  • Lead workshops and post‑incident reviews.

Requirements

  • 5+ years of experience in IT support, systems administration, engineering, or security.
  • Deep technical expertise across Microsoft 365, Windows Server, networking, virtualization, and cybersecurity.
  • Strong problem‑solving and communication skills.
  • Relevant certifications (CompTIA, Microsoft, Cisco, ITIL, etc.) are desired.
  • Previous experience and skills desired related to: Cisco networking hardware Fortinet Threat Locker Microsoft Sentinel Halo ITSM N-Able monitoring
  • Deep knowledge of: Microsoft Entra ID (Azure AD) Conditional Access policies MFA / SSPR authentication flows Cloud PC and Windows App access behavior
  • Strong ability to interpret: Sign-in logs Token issuance failures Security alert context Operational Judgment
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
advanced troubleshootingnetworkingvirtualizationcybersecurityMicrosoft 365Windows 11Windows ServerConditional Access policiesMFASSPR authentication flows
Soft Skills
problem-solvingcommunicationmentoringcollaborationleadership
Certifications
CompTIAMicrosoftCiscoITIL